Nayla Trevino
Alvin,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Team Member
Whatabuger
Pasadena, Texas
08.2024 - 10.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
Shift Manager
Burger King
Manvel, Texas
08.2021 - 07.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Resolved conflicts between staff members in a professional manner.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Documented receipts, employee hours and inventory movement.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Opening Cashier
Shipley's Donuts
Pasadena, TX
07.2019 - 12.2019
- Greeted customers warmly and asked if they had any questions about products or services.
- Maintained a clean and organized checkout area.
- Counted cash drawers at the beginning of each shift to ensure accuracy in funds.
- Processed credit and debit card payments accurately and efficiently.
- Issued receipts, refunds, credits, or change due to customers.
- Provided excellent customer service by addressing customer inquiries and resolving complaints promptly.
- Followed all safety procedures when handling money and operating equipment such as cash registers.
- Ensured compliance with all applicable laws and regulations related to cash transactions.
- Verified that all coupons were properly applied during the transaction process.
- Organized stock shelves near checkout areas to maintain neat appearance of store front.
- Utilized point-of-sale software systems to complete daily transactions quickly and accurately.
- Performed opening and closing duties such as counting out tills and organizing inventory.
Team Member
McDonald's
Alvin, Texas
03.2019 - 06.2019
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Pasadena High School
Pasadena, TX05-2018
Skills
- Cash Handling
- Workplace Safety
- Customer Service
- Complaint resolution
- Cleaning
- Goal Setting and Achievement
- Money Handling
- Teamwork and Collaboration
- Following Instructions
- Computer Skills
- Hospitality and accommodation
- Clear Communication
- Flexible Schedule
- Problem-Solving
- Point of sale system
- Staff education and training
Timeline
Team Member
Whatabuger
08.2024 - 10.2024
Shift Manager
Burger King
08.2021 - 07.2022
Opening Cashier
Shipley's Donuts
07.2019 - 12.2019
Team Member
McDonald's
03.2019 - 06.2019
High School Diploma -
Pasadena High School