Nayna Patel
COLUMBUS,GA
Summary
Results-oriented leader with a strong background in operations management and business development. Skilled in overseeing daily functions, executing strategic initiatives, and maximizing resource efficiency. Committed to fostering team collaboration and delivering measurable outcomes. Expertise includes financial management, staff development, and enhancing customer relations.
Overview
3
3
Languages
31
31
years of professional experience
Work History
Owner/Operator
Times Newsstand
Columbus, GA
02.2020 - 04.2026
- Managed daily operations to optimize efficiency and streamline processes.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Travel Agent Assistant
Omega World Travel Inc.
Fort Benning, GA
01.2007 - 12.2008
- Assisted clients in selecting travel packages based on individual preferences and budgets.
- Coordinated travel arrangements, including flights, accommodations, and transportation logistics.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed booking systems to ensure accuracy and timely confirmations for all reservations.
- Trained new staff members on company policies, procedures, and travel software tools.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Maintained accurate records of client transactions and correspondence within company database systems.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
Customer Service Representative
Delta Air Lines, Inc
Dallas, TX
01.2000 - 03.2007
- Managed booking modifications and cancellations while maintaining accuracy in customer data entry.
- Coordinated with team members to ensure seamless service delivery during peak travel periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Owner/Operator
Travel Inn
Weatherford, OK
05.1995 - 01.2000
- Developed and implemented marketing strategies to increase occupancy rates and enhance brand visibility.
- Managed daily operations and maintained high service standards for guest satisfaction.
- Supervised staff training programs to ensure adherence to hospitality protocols and operational excellence.
- Analyzed financial reports and adjusted budgets to optimize revenue generation and control costs.
- Enhanced customer experience by responding promptly to inquiries and resolving issues effectively.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
Associate of Applied Science - Medical Assistance
Columbus Technical College
Columbus, GA12.2010
Skills
- Operational oversight
- Operations management
- Operations oversight
- Inventory management
- Business development
- Regulatory compliance
- Documentation
- Hiring
- Financial management
- Personnel management
- Sales negotiation
- Vendor negotiation
- Pricing strategy
- Financial analysis
- Relationship management
- Customer service
- Customer-oriented
- Work ethic
- Dependability
- Payroll processing
- Strong work ethic
- Dependable and reliable
- Safe driving practices
- Operational safety
Languages
Hindi
Limited Working
English
Full Professional
Gujarati
Full Professional
Interests
- Cooking
- Learning new cooking techniques and expanding my culinary skills
Timeline
Owner/Operator
Times Newsstand
02.2020 - 04.2026
Travel Agent Assistant
Omega World Travel Inc.
01.2007 - 12.2008
Customer Service Representative
Delta Air Lines, Inc
01.2000 - 03.2007
Owner/Operator
Travel Inn
05.1995 - 01.2000
Associate of Applied Science - Medical Assistance
Columbus Technical College