Dynamic operations manager with a focus on streamlining processes, enhancing team performance, and ensuring safety compliance. Proven track record of increasing customer satisfaction through exceptional client relationship management.Also have a CDL
Work History
Owner/Operator
21 Years 2 Months
EdNSons Tree Service And Landscaping | 04.2005 - 06.2026
Managed daily operations of tree service and landscaping projects to ensure high-quality service delivery.
Established relationships with clients, resulting in increased customer satisfaction and repeat business.
Supervised crew members, fostering a collaborative environment and enhancing team performance.
Implemented safety protocols and training programs to maintain compliance with industry standards
Oversaw inventory management, ensuring timely procurement of materials and equipment needed for projects.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Kept all building areas and equipment functional and well-organized to promote business performance.
Foreman
14 Years 11 Months
Davey Trees (power Company) | 02.1989 - 01.2004
Supervised daily operations of tree trimming and removal projects, ensuring compliance with safety regulations.
Coordinated crew schedules and resource allocation to optimize workflow efficiency across multiple job sites.
Trained new team members on equipment usage and safety protocols, fostering a culture of safety and teamwork.
Monitored performance metrics and implemented process improvements to enhance operational efficiency and service delivery.
Conducted regular site inspections to ensure quality standards were met and identified areas for improvement.