Nayomi Resendez
Richland,TX
Summary
Hardworking and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Support Services Specialis
Tarrant Appraisal District
01.2023 - Current
- Manage incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interact with tax payer or agent by phone, email, or in-person to provide information.
- Edit and proofread documents for accuracy and completeness.
- Reduced errors in appraisal reports by diligently proofreading documents and cross-referencing findings with property data search.
- Demonstrate strong attention to detail when entering critical property data into system used for appraisal calculations.
- Support appraisers with research contributing to accurate property data.
- Process mail accurately and efficiently, ensuring that all correspondence is distributed to correct recipients in timely manner.
- Assist appraisers at counter or by phone for Spanish translation support.
- Thoroughly review appraisers work and documents before entry.
- Collect and/or verify specified data by phone
- Research debatable information on accounts
- Process documents and prepare for scanning
- Assist customers with Spanish-language inquiries in timely and professional manner
- Assist customers at counter if no appraiser available
Senior Data Services Clerk
Tarrant Appraisal District
03.2019 - 12.2022
- Supported staff on special assignments.
- Edited and proofread documents for accuracy and completeness.
- Given task of taking on new appraisers to make sure they are accurately updating current accounts and/or setting up new accounts correctly
- Interacted with tax payers and agents by phone, email, or in-person to provide information.
- Processed incoming and outgoing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed documents and prep for scanning
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Checked for accuracy by verifying data and records.
Data Clerk II
Tarrant Appraisal District
01.2012 - 03.2019
- Supported team members by cross-checking their work to ensure accuracy and consistency in data entry.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Performed outbound calls to business owners to verify specific data
- Collected data from tax payer for accuracy of account
- Assist business owners and authorized tax agents with basic questions and information.
- Assist Appraiser tn translating at counter, by phone, and board hearings.
- Updated and maintained tax payer information, documents and records.
General Clerk II
Tarrant Appraisal District
06.2006 - 01.2012
- Maintained physical and computer-based filing systems.
- Enhanced office efficiency by performing accurate data entry and document processing tasks.
- Assisted with document scanning and imaging of documents.
- Sorted documents into appropriate filing systems for increased traceability.
- Examined, categorized, and sorted incoming documents.
- Delivered exceptional customer service when interacting with tax payer and tax agent, addressing their needs promptly, and professionally.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Data Services Clerk I
Tarrant Appraisal District
04.2002 - 06.2006
- Completed data entry tasks as assigned.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Scanned documents into imaging.
- Entered numerical data with speed and accuracy using 10-key pad.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Assisted customers with Spanish-language inquiries in timely and professional manner.
Education
Theology
Global University
Springfield, MO12.2023
Some College (No Degree) - Criminal Justice
Columbia College
Columbia, MOHigh School Diploma -
Diamond Hill Jarvis Highschool
Fort Worth, TX05.1994
Skills
- Attention to Detail
- Data Collection Abilities
- Public Speaking
- Self Motivation
- Interpersonal Skills
- Customer Service-Oriented
- Multitasking Abilities
- Data Entry
- Data Review and Verification
- 70 WPM
- 10 key by touch
- Spanish Fluency
Certification
- Certificate of Completion-Improving Customer Service and Communication in the Public Sector Work Environment, December 1, 2009
- Certificate of Completion-Course 101, Introduction to Tax Administration, August 22-24, 2022
- Certificate of Completion-Course 102, Introduction to Appraisal Course, August 24-26,2022
Extra Curricular Activities
Elected Worship Director 2005-2012
Elected Worship Leader 2012-2024
Elected Worship Vocal Coach 2019-2024
Elected Worship Scheduler for musicians, singers, and song selections 2019-2024
Elected Director of Singles Ministry 2006-2012
Elected Director of Pre-Teen Ministry 2012-2015
Elected Women's Ministry Assistant 2016 to present
Elected Director of Single Mom's Ministry 2022 to present
Languages
Spanish
Native or Bilingual
Timeline
Senior Support Services Specialis
Tarrant Appraisal District
01.2023 - Current
Senior Data Services Clerk
Tarrant Appraisal District
03.2019 - 12.2022
Data Clerk II
Tarrant Appraisal District
01.2012 - 03.2019
General Clerk II
Tarrant Appraisal District
06.2006 - 01.2012
Data Services Clerk I
Tarrant Appraisal District
04.2002 - 06.2006
Theology
Global University
Some College (No Degree) - Criminal Justice
Columbia College
High School Diploma -
Diamond Hill Jarvis Highschool
Similar Profiles
Roxanne RameyRoxanne Ramey
Clerical Support at Tarrant Appraisal DistrictClerical Support at Tarrant Appraisal District
Savannah GowerSavannah Gower
Residential Team Lead at Travis Central Appraisal DistrictResidential Team Lead at Travis Central Appraisal District
Caroline SalmeronCaroline Salmeron
BPP Appraisal Support at Denton Central Appraisal DistrictBPP Appraisal Support at Denton Central Appraisal District
Ivana OlivaresIvana Olivares
Golf Shop Supervisor at Falcon Point Country ClubGolf Shop Supervisor at Falcon Point Country Club
Pete RuizPete Ruiz
Hospitality Member at Chick-fil-AHospitality Member at Chick-fil-A