Nayomi Rodriguez
Santee,California
Summary
I am seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an enthusiastic team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Communications Representative
Rady Children's Hospital
01.2023 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed crisis communications
- Experience with Epic
- Knowledge in Microsoft
- Resolved conflicts and built consensus, especially with groups espousing strong and divergent opinions.
- Navigating through various applications to complete daily tasks
- Responded to incoming phone requests from patients, provider offices and hospitals with courteous and accurate information.
- Monitoring Panels that are important to the safety of the hospital
- Streamlined communications processes, resulting in increased efficiency and productivity.
- Trained colleagues on best practices for effective written and verbal communication skills.
Manager
El Cajon Endodontics
03.2018 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Troubleshooting complex technical problems
- Experience with Windows 2000, Windows XP, Windows 7 and Office 2003, 2007 and 2010
- Knowledge in Excel
- Offered input for complex documents to support client-ready final versions.
- Effectively resolved concerns or complaints, maintaining excellent client relations
- Oversaw facilities and equipment cleanliness
Education
Southwestern College
Chula Vista, CA2025
Dental Assisting
Concorde Career College
San Diego, CA07.2017
High School Diploma -
Mount Miguel High School
Spring Valley, CA06.2016
Skills
- Writing reports
- Negotiation
- Visual Communication
- Technical knowledge
- Crisis Management
- Internal Communications
- Customer Support
- Analytical Thinking
- Multitasking Abilities
- Attention to Detail
- Organizational Skills
- Written Communication
- Time Management
- Verbal and written communication
Languages
Spanish
Professional Working
Timeline
Communications Representative
Rady Children's Hospital
01.2023 - Current
Manager
El Cajon Endodontics
03.2018 - 01.2023
Southwestern College
Dental Assisting
Concorde Career College
High School Diploma -
Mount Miguel High School
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