Nayruz Ismail
West Milford,NJ
Summary
An empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, customer relationship management, communication, problem-solving, and adaptability, ensuring positive experiences and outcomes with a background in providing exceptional support and in increasing sales and customer flow. Committed to enhancing team performance by sharing knowledge and best practices in customer service and operations.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Customer Service Specialist
Walgreens
Butler, NJ
09.2024 - Current
- Resolved customer complaints to enhance satisfaction and loyalty.
- Assisted customers with inquiries and product selections in a friendly manner.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided assistance to customers in navigating website, placing orders, and resolving issues.
- Maintained store appearance by organizing merchandise and displays.
- Maintained cleanliness and organization of work areas, equipment, and facilities.
- Facilitated timely unloading of trucks to maintain inventory flow and stocking shelves with received merchandise.
General Manager of McDonald’s
MPC Foods
Butler, NJ
08.2012 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations to enhance food processing and distribution efficiency.
- Oversaw budget planning and resource allocation for operational needs.
- Managed supply chain logistics to ensure timely product availability and quality.
- Led cross-functional teams to implement process improvements in production workflows.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed service and sales strategies to improve retention and revenue.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Assistant Manager
Stoneys Woodfire Pizza
Charlotte, NC
12.2010 - 02.2012
- Trained and mentored staff to enhance team performance and customer experience.
- Supervised waitstaff to ensure excellent customer service and satisfaction.
- Supervised daily operations to ensure efficient service and quality standards.
- Monitored food presentation and service quality for adherence to restaurant standards.
- Managed inventory levels and ordered supplies for kitchen operations.
Education
High Point Regional High School
Sussex, NJSkills
- Customer relationship management
- Point-of-sale systems
- Inventory management/control
- Food safety management
- Budget management/ sales growth
- Strong leadership skills
- Operations management
- Team leadership
- Staff motivation
- Problem solving
- Inventory management
- Complaints resolution
- Quick learner/ adaptable
Languages
Spanish
Professional
Arabic
Professional
Certification
- Servsafe Certified
- Hamburger University Graduate
Accomplishments
- Manager of the Year 2025
- Outstanding GM of the Year- Top honor given each year to the best 10 percent of general managers across the country
- Ray Kroc nominee (first year of GM role) - which recognizes the top 1% of general managers worldwide for superior performance, leadership, and community impact.
Timeline
Customer Service Specialist
Walgreens
09.2024 - Current
General Manager of McDonald’s
MPC Foods
08.2012 - Current
Assistant Manager
Stoneys Woodfire Pizza
12.2010 - 02.2012
High Point Regional High School