Naytalia Perez
Mentone,CA
Summary
With a proven track record at Mt. View Mortuary and Cemetery, I excel in data entry and customer service. I enhanced department efficiency through software mastery and improved customer satisfaction by swiftly resolving inquiries. My ability to lead and train underscores my commitment to excellence and teamwork.
Experienced with administrative tasks, including data entry and document management. Utilizes organizational skills to maintain efficient office operations. Track record of fostering collaborative workplace and ensuring accuracy in all tasks.
Overview
7
7
years of professional experience
Work History
Administration Clerk
Mt. View Mortuary and Cemetery
11.2021 - Current
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Typed, formatted and edited professional correspondence.
- Developed expertise in various administrative software programs for increased efficiency across department functions.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Led training sessions for new hires in administrative roles, fostering a supportive learning environment that encouraged skill development.
- Enhanced communication within the department by establishing a centralized email system.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Documented all Internments and contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping.
Cashier
Baker's Burgers
01.2018 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree - Buisness
California Baptist University
Riverside, CA07-2027
High School Diploma -
Beaumont High School
Beaumont, CA06-2019
Skills
- Data entry proficiency
- Customer service
- Paperwork and documentation
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Interpersonal and written communication
- Money handling
- File organization
- Reliability and punctuality
- Document scanning
- Cash handling and management
- Researching issues
- Editing and proofreading
Languages
Spanish
Professional Working
Timeline
Administration Clerk
Mt. View Mortuary and Cemetery
11.2021 - Current
Cashier
Baker's Burgers
01.2018 - 04.2021
No Degree - Buisness
California Baptist University
High School Diploma -
Beaumont High School
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