Energetic and friendly customer service professional with over 6 years of experience in guest relations, play area supervision, and team coordination across hospitality, event management, and family entertainment sectors. Proven ability to handle children safely, resolve customer concerns, and deliver exceptional service under pressure. Skilled in communication, safety protocols, and engaging with multicultural guests.
Hi, I’m
Nayyar Zeeshan Gill
Doha
Summary
Overview
11
years of professional experience
2016
years of post-secondary education
3
Certificates
Work History
Right Source Trading & Services
Business Development Executive
04.2024 - Current
Job overview
- Supervise guest shuttle operations and ensure smooth daily staff and family transport.
- Provide direct customer service at transport hubs, resolving queries and ensuring safety.
- Train drivers on family-friendly behavior and customer-first policies.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
Supreme Committee
Guest Service Agent (FIFA World Cup Project)
07.2022 - 01.2023
Job overview
- Managed guest movement, family lodging, and event transport during FIFA 2022.
- Assisted families with children in stadium zones ensuring safe navigation and support.
- Resolved transport complaints promptly and ensured smooth coordination with logistics.
- Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
The Indus Mall
Customer Experience Agent
01.2020 - 06.2022
Job overview
- Provided support at family zones and customer service counters during high-traffic periods.
- Guided lost children to guardians, assisted with complaints and mall events.
- Worked closely with mall security and operations to ensure smooth guest services.
FunLand Play Zone
Guest Service Coordinator
01.2017 - 12.2019
Job overview
- Monitored children’s safety, supervised recreational activities, and addressed parent concerns.
- Organized birthday parties, managed crowd control, and maintained hygiene standards.
- Built strong rapport with children and families ensuring a fun and safe experience.
Pinnacle Enterprises
Customer Service Architect
01.2014 - 12.2016
Job overview
- Led a customer satisfaction team focused on family clients and children’s entertainment programs.
- Designed feedback systems and improved guest interaction practices across branches.
- Trained junior staff on handling parents, managing play zones, and emergency responses.
Education
PITHM
Diploma from Hotel & Facilities Management
University Overview
Govt. National College
Intermediate from Pre-Engineering
University Overview
Aptech
Advanced Diploma from Software Engineering
University Overview
Skills
Guest Services & Customer Support
Certification
Occupational Health & Safety, TUV Austria, 2021
Interests
Football
Chess
Working with Children
Timeline
Business Development Executive
Right Source Trading & Services
04.2024 - Current
Guest Service Agent (FIFA World Cup Project)
Supreme Committee
07.2022 - 01.2023
Customer Experience Agent
The Indus Mall
01.2020 - 06.2022
Guest Service Coordinator
FunLand Play Zone
01.2017 - 12.2019
Customer Service Architect
Pinnacle Enterprises
01.2014 - 12.2016
Govt. National College
Intermediate from Pre-Engineering
01.2013
Aptech
Advanced Diploma from Software Engineering
01.2017
PITHM
Diploma from Hotel & Facilities Management
01.2016
Personal Information
Personal Information
- Date of Birth: 05/09/97
- Nationality: Pakistani
- Marital Status: Resident – NOC Available
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