Naz French
Colorado Springs,CO
Summary
Demonstrated high levels of integrity in all aspects of my duties within those organizations above. Worked directly for the commanders and senior staff. my duties included direct interpretation between the US. Soldiers and local Iraqis and Kuwaiti military, interrogating insurgent detainees in some of the most contested parts of Baghdad and surrounding areas.
Overview
21
21
years of professional experience
Work History
Senior Arabic Linguist
AD Astra INC
Silver Spring, MD
03.2023 - 01.2024
- Supplied well-written summaries and translations of raw foreign conversations in English and Arabic
- Sat in on meetings to provide members with oral translations of conversations and information
- Provided appropriate contextual information to increase clients understanding of translations
- Adhered to ethical codes protecting information confidentiality
- Assisted customers with various types of technical issues via email, live chat and telephone
- Maintained positive working relationship with fellow staff and management
- Performed quality control for translations for accuracy and readability
- Provided real-time interpretation between English and Arabic speaking individuals.
Tech Support Advisor
Apple
Austin, TX
07.2019 - 10.2019
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Generated reports and updated files and documentation
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Provided real-time support to everyday users of Apple products
- Documented repair processes and helped streamline procedures for future technical support actions
- Answered use and repair questions via in-person, email and telephone requests
- Assisted customers with various types of technical issues via email, live chat and telephone
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Retail Sales Consultant
AT&T Mobility
, TX
03.2013 - 07.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Assessed conflicts and identified solutions for clients promptly
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Utilized strong customer service skills to meet and exceed sales goals 100%
- Maintained current store, product and promotional knowledge to drive consistent sales
- Managed deposits, financial transactions and business inventory
- Processed payments and maintained accurate drawers to meet financial targets
- Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions
- Identified demand for service offerings through needs assessments
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty
- Worked with off-site locations to find desired items for customers
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Initiated friendly conversation with customers to determine level of assistance required
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Created price tags and merchandise signs for new items.
Customer Service Manager
Walmart
Pflugerville, TX
05.2009 - 10.2010
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Evaluated and authenticated returns, exchanges and voids
- Evaluated employee job performance and motivated staff to improve productivity
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Created training manuals to resolve simple and complex customer issues
- Improved customer service wait times to mitigate complaints
- Monitored phone calls to provide feedback and coaching
- Relayed customer feedback to cross-functional teams to improve products and services
- Led team engagement to assist cross-functional departments and achieve goals.
Arabic Linguist, Global Linguist Solutions LLC
, Kuwait
01.2007 - 08.2008
- My duties included english arabic linguist between the US Army, US Civil affairs and SS5 (Host Nation Affairs), communicating directly between the US and Kuwaiti CID, Kuwaiti Ministry of Foreign Affairs (Camp ArifJan)
- Participated In patrols throughout assigned sectors with US Army personnel to provide linguist service, meetings (Camp Buhring)
- I was the linguist used by A-2/183 Cav, 29th IBCT in their dealings with a member from the Kuwaiti Royal Family in 2007/2008
Linguist
Arabic, L3 Communications
, Kuwait
09.2005 - 09.2007
- Worked as an Accident Report Administrator In S5 (Host Nation Affairs, US Army)
- My duties were working with both military and civilians on and off post in the translating and possessing of accidents reports between the US government personnel and the Kuwaiti authorities
- Interpreted, wrote and spoke all gulf and Arabic dialogues to English
- Provided Culture Awareness Training (Camp Arifjan)
- Translating Kuwaiti newspaper and provide summery for only important news.
Arabic
Linguist, Titan Corporation
Baghdad, Iraq
05.2003 - 09.2005
- Interpreted and translated written and spoken communications
- Provided operational contract linguist support to Us Army operations in Baghdad
- Supervised over 15 linguists.
Education
Bachelor of Arts - Language Interpretation And Translation
University of Baghdad
06.2001
Skills
- As an Arabic linguist supporting the us army mission in Iraq and Kuwait with regard in all types of Arabic/English translation and interpretation assignments at the various levels of operations, including interrogations, direct conference and simultaneous interpretations during general meetings as well interviews
- Sound knowledge of the general subject of the speeches that are to be interpreted
- General erudition and intimate familiarity with both cultures
- Extensive vocabulary in both languages
- Profound ability to express thoughts clearly and concisely in both languages
- Excellent note-taking technique for consecutive interpreting
- Several years of booth experience for simultaneous interpreting 5 years Training Arabic Cultural and Role Player to US Army More than 10 total years of Professional Experience and Certification as an Instructor & Cultural Advisor ( Iraqi ) working with US Army
Timeline
Senior Arabic Linguist
AD Astra INC
03.2023 - 01.2024
Tech Support Advisor
Apple
07.2019 - 10.2019
Retail Sales Consultant
AT&T Mobility
03.2013 - 07.2019
Customer Service Manager
Walmart
05.2009 - 10.2010
Arabic Linguist, Global Linguist Solutions LLC
01.2007 - 08.2008
Linguist
Arabic, L3 Communications
09.2005 - 09.2007
Arabic
Linguist, Titan Corporation
05.2003 - 09.2005
Bachelor of Arts - Language Interpretation And Translation
University of Baghdad
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