Gulnaz Khan
Kernersville ,NC
Overview
9
9
years of professional experience
1999
1999
years of post-secondary education
Work History
Bank Teller
Bank of America
Jamestown
04.2006 - 01.2014
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer balance throughout the shift.
- Educated customers about bank products and services.
- Handled customer complaints with professionalism and care.
- Ensured compliance with banking regulations and policies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Customer Service Representative
Check Into Cash
Greensboro
11.2004 - 03.2006
- Assisted customers with inquiries about loan products and services.
- Processed customer applications for cash advances efficiently and accurately.
- Educated clients on repayment options and terms of service.
- Managed customer accounts and maintained accurate records in the database.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Highpoint Center High School
High Point, NCSkills
- Transaction processing
- Cash handling
- Regulatory compliance
- Customer account management
Timeline
Bank Teller
Bank of America
04.2006 - 01.2014
Customer Service Representative
Check Into Cash
11.2004 - 03.2006
Highpoint Center High School
Languages
Hindi
Professional