Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naz Mursalova

Jacksonville,FL

Summary

Facility management professional with proven ability to oversee and optimize building operations. Skilled in maintenance, safety protocols, and vendor management. Strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable to changing needs, ensuring efficient facility operations.

Overview

8
8
years of professional experience

Work History

Facility Manager

Genpact
03.2022 - Current
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
  • Monitored electricity, gas and water systems for proper function to minimize costs.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Managed a team of technicians, providing training and guidance for improved performance and professional development.
  • Upgraded security systems, including surveillance and access controls, enhancing overall building security.
  • Conducted detailed analysis of facility usage to recommend space optimization strategies.
  • Facilitated training programs for staff on new safety protocols, resulting in decrease in workplace accidents.
  • Managed team of maintenance staff, fostering culture of excellence and quick response to repair needs.
  • Optimized HVAC and lighting systems for energy efficiency, contributing to environmental sustainability goals.
  • Streamlined inventory management system for maintenance supplies, leading to reduced waste and cost savings.
  • Maintained facility grounds, equipment, and safety compliance.
  • Prepared reports and schedules with accuracy.
  • Ordered, maintained and distributed supplies and inventory.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.

Coordinator

Genpact
11.2019 - 01.2022
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Security Supervisor

G4S Secure Solutions USA
09.2016 - 11.2019
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Increased security awareness among staff with comprehensive training sessions.
  • Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
  • Conducted regular security audits, significantly improving safety and security protocols within facility.
  • Kept team compliant with security protocols and appearance standards.
  • Evaluated security systems and procedures to identify areas for improvement.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.

Education

High School Diploma -

Russia

Phlebotomist

FSCJ

Associate of Arts -

Russia

Skills

  • Leadership and supervision
  • Planning and scheduling
  • Cost-reduction methods
  • Building maintenance
  • Emergency preparedness
  • Space utilization
  • Asset management
  • Supplier contracts management
  • Operational efficiency and safety
  • Facility updating
  • Service planning and scheduling
  • Excellent communication
  • Problem-solving
  • Teamwork
  • Safety protocols

Languages

Russian
Native or Bilingual
Turkish
Native or Bilingual
English
Full Professional

Timeline

Facility Manager

Genpact
03.2022 - Current

Coordinator

Genpact
11.2019 - 01.2022

Security Supervisor

G4S Secure Solutions USA
09.2016 - 11.2019

High School Diploma -

Russia

Phlebotomist

FSCJ

Associate of Arts -

Russia

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Naz Mursalova