Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Nazareth Castellanos

New York,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Sales Associate

NY
01.2023 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Representative

  • Served as the primary contact between the customer and the company, via phone and e-mail, providing real-time service during online sales, as well as post-sales support regarding shipping and designer issues
  • Provided technical support for various Gilt Groupe sites including, but not limited to, sign-in, navigation, and checking-out issues to ensure an optimal online shopping experience
  • Resolved customer issues and complaints with the utmost of care and negotiated satisfactory resolutions 2

Keyholder

Payless Shoesource
12.2015 - Current
  • Open/Close store for business operation (manage money, receipts/paperwork, announcements from corporate office, etc.)
  • Demonstrate exceptional customer service in a high volume store for English & Spanish speaking shoppers
  • Provide product knowledge & utilize store resources to locate merchandise for customers
  • Generate sales by constantly promoting current sales and suggesting additional items at check-out
  • Manage sales associates and delegate work responsibilities

Seasonal Sales Associate

Pier 1 Imports
12.2014 - 02.2015
  • Greeted customers upon entering store and followed up with them to ensure a positive shopping experience
  • Provided product knowledge & utilized store resources to locate merchandise for shoppers
  • Assisted in loading oversized/heavy furniture items into customer’s vehicle
  • Maintained and straightened sales floor during hours of operation & cleaned up after store hours

Production Accountant Assistant

King World Productions
09.2013 - 12.2013
  • Programs: “Rachael Ray Show” & “Serch” Pilot Show)
  • Gathered production purchase orders, invoices, & statements
  • Matched purchase orders to invoices & entered data Vista accounting software
  • Created expense reports for submitted receipts (Petty Cash, P-Card, etc.) and coded each transaction
  • Managed petty cash and distributed money to production crew members
  • Managed payroll for “Serch” pilot (processed timecards for union and non-union crew)

Video Logger

MLB Advanced Media
08.2012 - 03.2013
  • Created archives of various ESPN3.com live online sporting events using MLBAM’s in-house application
  • Responsible for commercial insertions into live streaming events using discretion or directed by AD line
  • Responsible for monitoring quality control of broadcast (video & audio)

Accounts Payable Associate

Gilt Groupe
07.2011 - 07.2012
  • Gathered inventory invoices and statements, electronically and via snail mail, from various vendors
  • Matched purchase orders to invoices
  • Entered invoices into accounting software
  • Scanned a multitude of documents, managed files, and uploaded to company share drive

Real Estate Agent

Lara Group / Bond New York
04.2009 - 06.2011
  • Researched available properties for clients using company database and external sources
  • Scheduled and previewed properties for clients and negotiated lease agreements
  • Photographed properties and posted ads on Craig’s List
  • Wrote blogs for company website

Segment Producer

MTV Tr3s
01.2009 - 02.2009
  • (Specials: “Single on Valentine’s Day” & “Top 13 Remedios Para El Amor”)
  • Wrote wraps and directed field shoots with talent & supervised edit and graphics sessions
  • Worked closely with the Music and Media Licensing Department (i.e
  • Researched writer/publishing company via databases, obtained information for photo/footage releases and music cue sheets)

Office Assistant

Marsh & Fried Holdings LP
02.2008 - 12.2008
  • Provided administrative support to Senior Accountant: gathered and input client financial data to tax preparation program, copied/filed confidential documents, and managed accountant’s calendar
  • Created deductible detail packets for audited clients (categorizing expenses from banking/credit card statements & receipts for given year) and wrote letters to the IRS and NYS Dept
  • Of Tax to challenge disallowed claims

Segment / Promotions Producer

AIM Tell-A-Vision Group
02.2004 - 07.2006
  • (Programs: “American Latino TV,” “LatiNation,” “Sonidos,” & “Urban Latino TV”)
  • Wrote and produced segments & weekly promos for all of AIM TV’s English-language Latino lifestyle programs; topics included culture, history, music, film, sports, and fashion
  • Researched and developed story ideas & directed field shoots; conducted interviews with talent
  • Supervised edit, graphics, and voice-over sessions & shot and edited segments (Avid) for various shows
  • Responsible for the Rights & Clearances of all assigned segments (i.e
  • Photo, footage/clip and music licenses)
  • Wrote, produced, & edited promos for weekly episodes of ALTV & ULTV

Education

B.F.A - Film & Television and Latin American Studies

New York University
New York, NY

Skills

  • Directing, Writing, Producing, MS Office, Oracle, Mac & PC;

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Sales Associate

NY
01.2023 - 06.2023

Keyholder

Payless Shoesource
12.2015 - Current

Seasonal Sales Associate

Pier 1 Imports
12.2014 - 02.2015

Production Accountant Assistant

King World Productions
09.2013 - 12.2013

Video Logger

MLB Advanced Media
08.2012 - 03.2013

Accounts Payable Associate

Gilt Groupe
07.2011 - 07.2012

Real Estate Agent

Lara Group / Bond New York
04.2009 - 06.2011

Segment Producer

MTV Tr3s
01.2009 - 02.2009

Office Assistant

Marsh & Fried Holdings LP
02.2008 - 12.2008

Segment / Promotions Producer

AIM Tell-A-Vision Group
02.2004 - 07.2006

Customer Service Representative

B.F.A - Film & Television and Latin American Studies

New York University

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Nazareth Castellanos