Nazerete Belai
Tucker,GA
Summary
Highly motivated and detailed-oriented IT candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
4
4
years of professional experience
Work History
Data Analysis Intern
Randall Reilly
2023.08 - Current
- Utilized SQL, R Studio, and Tableau to analyze and maintain datasets.
- Conducted regular data cleaning and backups to ensure data integrity.
- Performed regular data analyses and research to meet established compliance standards.
- Applied Power Query and SQL queries to summarize and analyze large data sets.
Remote Call Center Associate
NTT Data
2023.01 - 2023.07
- Handled 50+ outbound calls daily, addressing customer inquiries and issues regarding insurance policies.
- Updated customer policy information using Salesforce and Lifesys.
- Communicated effectively with policy owners to facilitate policy updates.
- Maintained detailed records of customer interactions and call resolutions.
Resident Assistant
Georgia State University Housing
2020.08 - 2023.05
- Supervised and supported 35-50 hall residents, promoting community engagement.
- Facilitated 3-5 hall programs per semester intended to foster academic and personal development among attendees.
- Advised Housing residents on university resources and supported conflict resolution.
- Demonstrated adherence to university policies and laws on and off-campus.
Education
BBA - Cybersecurity
Georgia State University
Atlanta, GA05.2023
Skills
- Proficient in Microsoft Office, SQL, R Studio, Tableau, and CRM systems.
- Strong analytical skills with experience in data analysis and QA processes.
- Excellent communication and customer service skills.
- Knowledgeable in security frameworks such as NIST and CIS 27000.
Awards
- CompTIA Security+, 05/2022, 05/2025
- CompTIA A+, In progress
- IBM Enterprise Design Thinking (Practitioner Level), 10/2022
- Winner of WIT Campus and OPTIV Security Hackathon, 03/2023
Timeline
Data Analysis Intern
Randall Reilly
2023.08 - Current
Remote Call Center Associate
NTT Data
2023.01 - 2023.07
Resident Assistant
Georgia State University Housing
2020.08 - 2023.05
BBA - Cybersecurity
Georgia State University
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