Nazhana Diaz
Whittier,CA
Summary
Diligent medical assistant with a strong background in patient care and administrative support. Notable achievements include training new staff and implementing a streamlined appointment scheduling system that enhanced clinic efficiency. Committed to compassionate care while ensuring compliance with healthcare regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Exquisite women's health and aesthetics
La Habra, USA
10.2023 - Current
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled patient appointments, coordinating with departments to optimize clinic workflow
- Addressed patient inquiries and concerns promptly, enhancing overall patient experience and satisfaction
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Contributed to a positive work environment through effective communication with colleagues
- Trained new medical assistants on office protocols and clinical procedures, ensuring consistent quality of care
- Responded quickly during emergencies or urgent situations within the clinic setting
- Provided support during medical procedures by preparing equipment, sterilizing instruments, or assisting with wound care
- Collaborated with the pharmacy department to ensure timely prescription refills for patients
- Safely disposed of biohazardous waste materials according to established protocols
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
- Increased clinic efficiency by implementing a streamlined appointment scheduling system resulting in reduced wait times for patients
Medical Assistant
UrgentMED Network
Long Beach, USA
11.2021 - 10.2023
- Administered vaccines
- Assisted providers with in-office procedures
- Performed venipuncture
- Performed EKG
- Swabbed Patients for Rapid testing, RSV, Covid-19, Strep, and Flu A/B
- Executed various administrative tasks to support office operations
- Collaborated with pharmacies to ensure timely medication orders
- Collected patients' copays and balances
- Responsible for back-office duties
- Organized back office and labeled placements
- Stocked all rooms
- Guided students in daily office responsibilities to enhance their skills
Medical Assistant
Coast Medical Services
Los Angeles, USA
10.2021 - 11.2021
- Administered Covid-19 vaccinations to patients
- Swabbed patients for Covid-19
- Check in patients
- Performed initial patient assessments to update medical records
- Added patients to schedule
- Sanitized exam areas to ensure patient safety and compliance
- Prepared examination rooms for patient assessments
Bakery/Bulk Lead
Smart & Final
Whittier, USA
07.2018 - 11.2021
- Assisting in the ordering and receiving of bakery products and supplies
- Handled customer inquiries by providing accurate information and solutions
- Organize bakery items on shelves efficiently
Medical Assistant
360 Clinic
Orange County, USA
02.2021 - 05.2021
- Administered Covid-19 tests to ensure patient safety
- Recorded vital signs to monitor patient health
- Facilitated patient check-in to enhance appointment flow
- Disinfected examination areas to uphold hygiene standards
- Organized materials to streamline exam administration
Cashier
Smart & Final
Whittier, USA
04.2014 - 07.2018
- Processing cash, check, and credit card payments
- Utilized the scanner to ring up items and manually added discounts or item numbers.
- Greeting customers immediately when they walked into the store
- Built positive customer relationships through friendly interactions
Service Clerk
Smart & Final
Whittier, USA
11.2012 - 04.2014
- Assisted up to 25 customers daily by answering questions and resolving complaints to ensure satisfaction
- Identified customer needs, gained trust, approached complex situations, and resolved problems to enhance service experience
- Created and maintained visually appealing displays to enhance store presentation and attract customers
Education
Medical Assistant -
American Career College
Anaheim, CA12-2020
High School Diploma -
Whittier High School
Whittier, CA06-2010
Skills
- Experience administering injections
- Injections (IM, ID, SubQ)
- Venipuncture
- Blood sampling
- Collection of Specimens
- Glucose Testing
- Vital Signs
- Triage
- Patient Care
- Medical Office Coordination
- EMR Systems
- Medical Records
- Insurance Verification
- Surgical tray management
- Tray Set Up (PAP)
- Flexible Workflow Management
- Prioritization Techniques
- Patient Interaction
- Customer Service
- Collaborative Communication
- Effective communication
- Organizational skills
- Works under pressure
- Medical Office Experience
- Venipuncture
Certification
- Medical Assistant, 12/01/2020
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Professional
Timeline
Medical Assistant
Exquisite women's health and aesthetics
10.2023 - Current
Medical Assistant
UrgentMED Network
11.2021 - 10.2023
Medical Assistant
Coast Medical Services
10.2021 - 11.2021
Medical Assistant
360 Clinic
02.2021 - 05.2021
Bakery/Bulk Lead
Smart & Final
07.2018 - 11.2021
Cashier
Smart & Final
04.2014 - 07.2018
Service Clerk
Smart & Final
11.2012 - 04.2014
Medical Assistant -
American Career College
High School Diploma -
Whittier High School