Summary
Overview
Work History
Education
Skills
Timeline
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Naziah Funches

Selma,NC

Summary

Adept at maintaining high standards of productivity and organization, demonstrated during tenure at Amazon Fulfillment. Excelled in customer service, resolving inquiries swiftly, and fostering customer loyalty. Skilled in both team collaboration and independent work, with a proven track record of enhancing operational efficiency.

Overview

8
8
years of professional experience

Work History

Housekeeper

Sizemore Inc
08.2024 - Current
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Concentrix
04.2024 - 07.2024
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Janitor

Old North State Food Hall
05.2023 - 11.2023
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Maintained floor cleaning and waxing equipment.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.

Retail Associate/ Cashier

Walmart
08.2022 - 02.2023
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.

Warehouse Worker

Amazon
07.2021 - 07.2022
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Retail Associate/ Cashier

Ross Stores
11.2020 - 02.2021
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Retail Associate/Cashier

Lowes Home Improvment
03.2020 - 10.2020
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Sales Associate Specialist

Finish Line
11.2017 - 08.2018
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Team Member

The Speedpark
04.2017 - 08.2017
  • Cash Handling and Enforced Safety of all Attractions
  • Addressed and resolved customer complaints in polite and professional manner.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

Fayetteville State University
Fayetteville, NC

High School -

Rocky River High School
Mint Hill, NC
06.2017

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Health and safety compliance
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-Oriented
  • Complex Problem-Solving
  • Work Planning and Organization
  • Supply Restocking
  • Supply Stocking

Timeline

Housekeeper

Sizemore Inc
08.2024 - Current

Customer Service Representative

Concentrix
04.2024 - 07.2024

Janitor

Old North State Food Hall
05.2023 - 11.2023

Retail Associate/ Cashier

Walmart
08.2022 - 02.2023

Warehouse Worker

Amazon
07.2021 - 07.2022

Retail Associate/ Cashier

Ross Stores
11.2020 - 02.2021

Retail Associate/Cashier

Lowes Home Improvment
03.2020 - 10.2020

Sales Associate Specialist

Finish Line
11.2017 - 08.2018

Team Member

The Speedpark
04.2017 - 08.2017

Fayetteville State University

High School -

Rocky River High School

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Naziah Funches