Nazir Sami
Buffalo,NY
Summary
Dedicated IT Support Professional with over five years of experience providing technical support for hardware, software, and network systems in fast paced enterprise environments. Strong background in troubleshooting, system setup, deployment, and user support with hands on experience using ServiceNow for incident management. Known for clear communication, problem solving, and delivering reliable, user focused IT solutions that reduce downtime and improve operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Consultant
TEKsystems (Kaleida Health)
01.2026 - Current
- Deployed and upgraded desktops, laptops, and peripherals for EPIC while supporting end‑user adoption.
- Imaged full‑client and kiosk systems for the EPIC project and resolved daily ServiceNow tickets.
- Installed and configured computers, printers, scanners, and label printers; provided troubleshooting and user support.
- Performed TDR testing to identify and fixing failures and collaborated with the CNS team.
- Maintained accurate IT asset documentation and inventory tracking.
IT Support Specialist
A.P. Moller Maersk
10.2022 - 10.2025
- Provided end‑user support across hardware, software, and Microsoft Office, ensuring smooth multi‑platform functionality.
- Managed incidents and service requests in ServiceNow with timely resolution and accurate documentation.
- Supported workstation setup, new‑hire onboarding, and coordination of IT equipment.
- Collaborated with internal teams on IT projects, system integrations, and escalation of server/network issues.
- Maintained IT asset inventory and reduced hardware/software downtime by ~15% through proactive troubleshooting.
CCTV and Network Technician
Hikvision
01.2021 - 08.2022
- Installed, configured, and maintained CCTV, DVR, NVR, access control, and ZKT Bio systems.
- Conducted on site assessments and designed customized surveillance solutions based on compliance and client needs.
- Provided technical support and basic end user training following installations.
- Ensured safety standards and regulatory compliance during installation and maintenance activities.
- Managed cabling and system connectivity to ensure reliable device performance.
Education
High School Diploma -
Al Wadi International School
Jeddah, Saudi Arabia06-2015
Skills
- IT help desk and technical support
- Network troubleshooting
- Hardware installation and repair
- Microsoft Office and end user support
- Software optimization and utilization
- ServiceNow ticketing systems
- Problem solving and critical thinking
- Time management and prioritization
- Team collaboration and communication
- IT Change management
Certification
- Comp TIA A+
- Google IT Support Professional
- Healthcare IT Support
- Hikvision Certified General Security Professional
- Hikvision Certified Security Associate
Languages
English
Arabic
Urdu
Turkish
Bengali
Rohingya
Timeline
IT Consultant
TEKsystems (Kaleida Health)
01.2026 - Current
IT Support Specialist
A.P. Moller Maersk
10.2022 - 10.2025
CCTV and Network Technician
Hikvision
01.2021 - 08.2022
High School Diploma -
Al Wadi International School