Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Trevon Zuniga

Brooklyn,NY

Summary

Successful IT Consultant offering 5 years of experience in demanding environments focused on producing cutting-edge designs for Information technology. Skilled in directing development with creative and performance-oriented approach. Well-organized and customer-focused with proven skills in project management and team leadership.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

IT Consultant

The Estée Lauder Companies
New York, NY
12.2021 - 04.2022
  • Documenting inventory, troubleshooting, as well as providing possible solutions to reoccurring situations
  • Solutions such as active directory, connectivity check, pushing mass updates, equipment replacement and imagining
  • Service now ticketing system was used to pinpoint issues
  • I traversed 6 different locations within Estée Lauder companies organzing teams to provide IT support and consultation.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Created service level agreement for IT operational functions and help desk operations.
  • Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
  • Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
  • Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Image machines using SCCM and linked them to internal cloud system.
  • Met architecture compatibility and guidelines through effective troubleshooting.
  • Inspected equipment, assessed functionality and optimized controls.
  • Developed clear specifications for project plans using customer requirements.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Configure Mac systems as well as providing admin credentials for company cloud interrogation.

Desktop Support

Marsh & McLennan Companies
New York, NY
10.2021 - 12.2021
  • Configuring computers and work stations as well as troubleshooting technical and network issues
  • Application installation as well providing system updates using PowerShell and command prompt
  • Repairing and replacing equipment such as wires, monitors, and other peripherals.
  • Updating windows systems such as drivers,security, sign on permissions, and software.
  • Technical support was offered in person and to perfection.

AV Technician

Mastercard
White Plains, NY
09.2021 - 10.2021
  • Setup, document, setup, and troubleshoot Av equipment as well tech systems needed for meetings and cooperative work
  • Rewiring and adding connections to existing equipment as well as replacing need damaged components.
  • Monitored and repaired audio, video, control systems and video conferencing equipment.
  • Installed CCTV systems, background/foreground music systems and drive-through intercom systems.
  • Zoom troubleshooting such as meeting issues, digital signage, and device recognition.
  • Configuring Crestron devices/hardware as well as Polycom devices.

DNS / Technical support Specialist

Leadventure
09.2019 - 09.2021
  • The position involved maintained and create nameservers, 301 redirects, HTML/ CSS, email severs, customer service, as well as A-Records, C-Name, Mx records, SRV records and other DNS/TCP related task
  • Using/ working on platforms like CRM, Trello, VPN, work resources (VMware) and Jira to track as well as complete task
  • Technical support and troubleshooting
  • Apply SSL certificates to sites
  • The position gave email server and nameserver administration as well as active directory delegation
  • Assisting clients with domain updates and password resets
  • 4 time employee of the month was given as well as setting a new standard for production and efficiency
  • Maintain a high production rate throughout and coined Jira integration for statically tracking and efficiency
  • Multiple technical and computer science based certification courses were provided by the company, I took and passed with high marks.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Monitored systems in operation and quickly troubleshot errors.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • User Endpoint Manager to control and update all network devices.

Education

Associate's - Information Technology

University of Belize
08.2015 - 05.2018

High school diploma -

Urban Prep Academy Charter High School
08.2011 - 06.2013

Skills

Technical support (2 years)Network administration (2 years)DNS (3 years)Trello (2 years)Jira (2 years)Network support (2 years)System administration (3 years)HTML5 (3 years)SEO (4 years)Digital marketing (2 years)C (4 years)Microsoft Excel (5 years)MySQL (3 years)Pc repair (4 years)Database management (4 years)CSS (2 years)Google Analytics (2 years)Data entry (5 years)WordPress (2 years)TCP/IP (2 years)Music production (5 years)Customer support (5 years)Software troubleshooting (3 years)LANTyping (5 years)Windows (5 years)PowerShell (1 year)SSL (2 years)SQLE-commerceFilingAnalysis skills (3 years)Computer skills (4 years)Computer hardware (4 years)VMWareOperating systemsComputer networkingIT supportMicrosoft WordGoogle SuiteIOSHelp deskTechnical supportCustomer situations — Highly ProficientJuly 2021Responding to technical support situations with sensitivityFull results: Highly ProficientSearch engine optimization — ProficientInterpreting online website performance metrics and understanding search engine optimization tacticsFull results: ProficientCustomer service — ProficientIdentifying and resolving common customer issues

Technical support

Performing software, hardware, and network operationsFull results: FamiliarProject timeline management — ProficientPrioritizing and allocating time to effectively achieve project deliverablesWork motivation — ProficientLevel of motivation and discipline applied toward workWork style: Reliability — ProficientTendency to be reliable, dependable, and act with integrity at work

Remote fit

Measures the traits that are important for successful remote workersIndeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field

Maintenance and Repair

Project Management

Certification

December 2019 to Present

Additional Information

  • Links https://www.linkedin.com/in/trevon-zuniga-695243205/ Awards , Employee of the month June 2021 Recognition for preforming at above average level. Employee of the month April 2021 Recognition for preforming at above average level. Employee of the month July 2021 Recognition for preforming at above average level.

Timeline

IT Consultant

The Estée Lauder Companies
12.2021 - 04.2022

Desktop Support

Marsh & McLennan Companies
10.2021 - 12.2021

AV Technician

Mastercard
09.2021 - 10.2021

DNS / Technical support Specialist

Leadventure
09.2019 - 09.2021

Associate's - Information Technology

University of Belize
08.2015 - 05.2018

High school diploma -

Urban Prep Academy Charter High School
08.2011 - 06.2013
Trevon Zuniga