Joseph Suson

• Deliver comprehensive technical support for Microsoft products, diverse software, and hardware, catering to corporate and entertainment environments both onsite and remotely
• Execute imaging, provisioning, recovery, and deployment of IT machines adhering to standard operating protocols for end-user distribution
• Develop training resources and Standard Operating Procedures (SOPs), concurrently constructing an extensive repository of knowledge encompassing both new and established applications, procedures, and configurations
• Configure, troubleshoot and deploy mobile devices alongside other audio/visual equipment
• Proficiently troubleshoot, deploy, and optimize VPN and remote working connectivity solutions
• Oversee workload and maintain precise asset inventory using SolarWinds-powered ticketing software
• Efficiently prioritize and execute tasks independently or within a team, exhibiting self-direction in minimal supervision environments
• Effectively communicate complex technical information to non-technical stakeholders, end-users, and vendors
• Employ Powershell, Excel Power Query, and Macro scripting to orchestrate automated auditing protocols of IT user systems spanning a wide spectrum of applications and databases
• Implement automated internal auditing practices across diverse applications for varied purposes
• Spearhead multimillion-dollar project planning and execution within the IT domain
• Contribute to the physical implementation of a novel network infrastructure
• Participate in disaster recovery initiatives to ensure business continuity.

• Validate forthcoming software modifications within pre-release compiled software versions before executing the deployment of these updates
• Customize configurations within our proprietary financial software to align with the distinct business requirements of client companies' entrepreneurs and management teams
• Diagnose and rectify issues associated with ledgers and software, spanning both server and client computers utilized by users
• Establish connectivity for printers, network drives, scanners, and various other peripheral devices
• Supervise office initiatives encompassing hardware assembly at a component level, mounting devices and workstations on walls, and routing cables through the plenum and wall spaces
• Offer dedicated customer support, articulating their specific needs and requirements for tailored programming requests.

• Utilize Samanage, a SolarWinds-powered ticketing system, for streamlined issue management and resolution, as well as, project management
• Investigate, troubleshoot, and effectively resolve technical incidents within networks, thin clients, Point of Sale (POS) systems, and desktop environments, directly influencing the company's profitability
• Employ Active Directory and Remote Desktop Connection for efficient remote support operations
• Conduct update installations, execute replication rebuilding, and contribute to diagnosing network switch issues.

In a hospital undergoing construction, I spearheaded the implementation of sustainable practices for the disposal of medical devices. Managing the logistics, I supervised the shipment of over 10,000 units to Stryker's headquarters in Florida for sterilization, rigorous testing, and repurposing, ensuring adherence to proper disposal protocols amidst the dynamic changes within the hospital environment.

• Construct and deploy physical network infrastructures for ISP companies, encompassing the installation, securing, hanging, running, and splicing of coaxial and fiber optic cables
• Demonstrated track record in providing contractual services to clientele
• Operate and transport machinery and products, ensuring efficient delivery and handling in sometimes treacherous road conditions
• Execute project management responsibilities, resolving issues and efficiently managing resources.

• Consistently exceed customer expectations by providing personalized assistance, actively resolving issues, and ensuring a positive experience at every interaction, fostering strong client relationships and loyalty
• Execute precise and timely financial data entries, maintaining meticulous records to ensure accuracy and compliance with established procedures, contributing to a robust and reliable financial database
• Develop comprehensive training programs, ensuring new hires integrate seamlessly into roles, accelerating their proficiency and fostering a cohesive team environment, ultimately enhancing overall productivity
• Manage the day-to-day operations, optimizing resources, inventory, and employee workflows, implementing strategic improvements that enhance efficiency and elevate the overall performance of the store
• Lead the recruitment process, identifying top talent through conducting interviews, and assessing candidates, ensuring the selection of individuals who align with the company's culture and goals.

• Engage in an immersive training program at RRTC, acquiring knowledge that equivalently translates to one year of hands-on work experience
• This training encompassed a deep dive into electronics theory, actively applied in real-world scenarios such as schematic interpretation, break/fix methodologies, prototyping innovations, and adept troubleshooting techniques, culminating in a skill set that seamlessly combines theoretical understanding with practical application
• Specialized in the meticulous repair of diverse technological devices including laptop computers, mobile devices, and gaming consoles
• Proficiently executed intricate repairs, demonstrating a keen understanding of hardware intricacies, troubleshooting methodologies, and implementing innovative solutions to restore devices to optimal functionality
• Accomplished winning 1st place at the state competition via the nationally recognized organization known as SkillsUSA
• The competition had prototyping through the use of breadboarding, a written exam testing my theoretical electronic knowledge, and precise implementation of schematic diagrams to construct electronic Printed Circuit Boards (PCBs) utilizing soldering techniques.