Nazla Gonzalez
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Dining Room Attendant offering [Number] years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Personable Dining Room Attendant with [Number] years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
3
3
years of professional experience
Work History
Service Runner
Company 2
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and timely service during rush hours.
- Reduced wait times for customers by swiftly delivering food and beverages to tables.
- Assisted servers with order accuracy, ensuring all items were prepared according to the menu specifications.
- Increased overall efficiency of the restaurant by effectively communicating between kitchen staff and front-of-house employees.
- Maintained a clean and organized work environment, adhering to health and safety regulations.
- Conducted regular quality checks on food items, helping maintain high standards for taste and presentation.
Housekeeper
Company 2
12.2023 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Restaurant Hostess
Referly
08.2021 - 07.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Store Sales Representative
01.2021 - 07.2021
- Increased store sales by providing exceptional customer service and product knowledge.
- Contributed to a positive store environment through effective teamwork and collaboration.
- Enhanced customer satisfaction by addressing and resolving customer concerns in a timely manner.
- Maintained accurate inventory levels through diligent stock management and regular audits.
Education
Bachelor of Science -
U.E. Formation Integral 12 De Febrero
Caracas, Venezuela08.2004
Skills
- Initiative and Self-Motivation
- Upselling abilities
- Reservation Management
- Food safety awareness
- Table setting expertise
- Food Preparation
- Customer Service
- Teamwork and Collaboration
- Cleaning and sanitizing
- Food Running
- Computer Skills
- Dining room organization
- Guest service
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Service Runner
Company 2
12.2023 - Current
Housekeeper
Company 2
12.2023 - Current
Restaurant Hostess
Referly
08.2021 - 07.2023
Store Sales Representative
01.2021 - 07.2021
Bachelor of Science -
U.E. Formation Integral 12 De Febrero
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