Casey Busch
Spring Park,MN
Summary
Upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
6
6
years of professional experience
Work History
Service Runner
Jaguar Land Rover
Minneapolis, Minnesota
02.2026 - Current
- Moved customer vehicles through Jaguar Land Rover service drive and parking areas.
- Delivered keys, paperwork, and vehicle updates to service advisors and technicians.
- Shuttled cars between reception, workshop, wash bay, and delivery lanes.
- Inspected vehicles for basic cleanliness before customer handover.
- Assisted technicians with parts pickup and service bay support tasks.
- Maintained organized parking flow for incoming and cleaned vehicles.
- Delivered customer vehicles from the dealership to bordering states.
General Merchandise Team Lead
Target
Plymouth, MN
03.2023 - Current
- Ensured compliance with safety regulations and company policies.
- Developed strategies to increase sales and profits for general merchandise items.
- Provided customer service support by addressing inquiries and resolving complaints.
- Supervised team of associates in the daily operations of the store.
- Trained new employees on product knowledge, customer service standards, processes, and procedures.
- Created displays to promote featured products and special offers.
- Maintained a clean work environment through regular cleaning duties.
- Identified areas of improvement within the department and implemented corrective actions accordingly.
- Assisted customers with locating specific products throughout the store.
- Collaborated with other departments to coordinate promotional events.
- Assigned tasks to staff members based on individual strengths and abilities.
- Handled cash register operations including opening and closing procedures.
- Engaged daily with store customers to gain insight and anticipate customer needs.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
Fulfillment Expert
Target
Plymouth, MN
08.2020 - 03.2023
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to verify attributes and quantities of merchandise.
- Operated forklift and pallet jack to transport heavy loads.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Organized boxes or bags and palletized orders based on carrier method.
- Wrapped and moved pallets to designated carrier area.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Filled orders according to defined standards using standard picking system.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Packed merchandise for delivery and moved items to delivery area.
- Located merchandise from shelves and storage areas to fill orders.
- Accepted, processed and quickly filled orders.
- Followed proper packaging requirements depending on order size and type.
Education
Orono High School
Long Lake, MNSkills
- Performance Monitoring
- Trend Tracking
- Performance Improvement
- Quality Control
- Workplace Safety
- Work Planning
- Team Supervision
- Documentation and Reporting
- Coaching
- Overtime Management
- Leadership
- People Management
- Performance Evaluations
- Safety Processes and Procedures
- Safety
- Staff Training
- Evaluating Employee Work
- Verbal and Written Communication
- Problem-Solving
- Work Planning and Prioritization
- Giving Constructive Feedback
- Teamwork and Collaboration
Timeline
Service Runner
Jaguar Land Rover
02.2026 - Current
General Merchandise Team Lead
Target
03.2023 - Current
Fulfillment Expert
Target
08.2020 - 03.2023
Orono High School