Laney Rivas
Temecula
Summary
Dynamic professional with a strong background in customer service and team collaboration at Bluewater grill in Temecula. Proven ability to maintain order accuracy and enhance guest relations under pressure. Skilled in training and development, fostering a positive environment, and ensuring safety compliance, resulting in improved service quality and customer satisfaction. As service industry professional, prepared to excel in high-pressure environments by ensuring seamless operations and timely service, I have a great track record when it comes down to reliability, adaptability, and effective communication skills.
Overview
3
3
years of professional experience
Work History
Expo Runner
Kenan Dundar
Temecula, CA
04.2025 - Current
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Communicated food orders to chefs to execute priorities and special requests.
- Delivered food orders from kitchen to customers' tables.
- Inspected dishes and utensils for cleanliness.
Host
Kenan Dundar
Temecula, CA
06.2023 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely food delivery and service efficiency.
- Trained new hosts on reservation systems and customer service protocols.
- Resolved guest inquiries and concerns promptly to maintain satisfaction levels.
- Monitored dining area atmosphere, ensuring a welcoming environment for guests.
- Collaborated with management to implement promotional events, increasing customer engagement.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Streamlined check-in processes, reducing wait times for guests.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Soccer Coach
Ryan
Temecula, CA
11.2022 - 02.2024
- Developed and implemented age-appropriate training programs for youth athletes.
- Fostered a positive team environment to enhance player motivation and engagement.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Communicated regularly with parents regarding player progress and development goals.
- Adapted coaching style based on individual learning styles of players by employing differentiated instruction methods when needed.
- Ensured player safety by enforcing proper protective gear requirements and monitoring field conditions before each practice or game.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Built positive, productive training environments fostering team unity and camaraderie.
- Engaged parents, players and staff to maintain open, constructive communications.
- Designed and implemented age-appropriate training sessions to enhance player skills and teamwork.
- Fostered a positive learning environment, encouraging sportsmanship and respect among players.
- Organized and led team practices, ensuring effective use of time and resources.
Education
No Degree - Certified Medical Assistant
California State University, San Marcos
San Marcos, California, CA06-2025
High School Diploma -
Chaparral High School
Temecula, CA06-2023
Skills
- Customer service
- Time management
- Team collaboration
- High-pressure performance
- Training and development
- Reservation management
- Safety compliance
- Guest relations
- Problem-solving skills
- Cleanliness standards
- Performance monitoring
- Quick learner
- Strong organization
- Strong teamwork
- Sales experience
- Problem-solving
- Warm and friendly
- Multitasking Abilities
- Team leadership
- Effective communication
- Adaptability and flexibility
Timeline
Expo Runner
Kenan Dundar
04.2025 - Current
Host
Kenan Dundar
06.2023 - Current
Soccer Coach
Ryan
11.2022 - 02.2024
No Degree - Certified Medical Assistant
California State University, San Marcos
High School Diploma -
Chaparral High School