Nazya Roper
Rochester,NY
Summary
Developed strong organizational and customer service skills in fast-paced retail environment. Excel at maintaining inventory levels and creating appealing product displays. Seeking to transition into new field by leveraging these core competencies to make meaningful impact.
Overview
3
3
years of professional experience
Work History
Food and Beverage/General Merchandise Associate
Target
Rochester, NY
08.2024 - Current
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Trained new staff members on company policies and procedures.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
OPERATION TEAM/CASHIER
JCPenney's
231 Greece Ridge Center Dr Rochester, NY 14626
01.2023 - 09.2024
- Addressed customer concerns with compassion, resulting in significant improvements in client satisfaction.
- Demonstrated ability to provide emotional support and encouragement to team members in stressful situations.
- Proficient in keeping stock current, organized and properly identified to promote sales.
- Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures and that the department area is organized and maintained.
STOCKING
Tops Friendly Market
2345 Buffalo Rd Gates, NY 14624
01.2023 - 01.2024
- Maintained current knowledge of shelf planograms and end-cap plans to effectively merchandise products.
- Rotated grocery products each day ensuring that expired or spoiled items were immediately removed and adhered to the “first in, first out” rule.
- Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Education
High School -
Gates Chili High School
1 Spartan Way Rochester, NY 14624 United States01.2022
Skills
- Troubleshooting
- Problem-Solving
- Computer Literacy
- Customer Service
- Strong Communication
- Time Management
- Critical Thinking
- Customer engagement
- Dependable and reliable
- Attention to detail
Hobbies
- Volunteer work at the Fire Department
- Art
- Reading
Timeline
Food and Beverage/General Merchandise Associate
Target
08.2024 - Current
OPERATION TEAM/CASHIER
JCPenney's
01.2023 - 09.2024
STOCKING
Tops Friendly Market
01.2023 - 01.2024
High School -
Gates Chili High School