Nadia Brown

· Reconciled claims in an in-office environment through investigation, evaluation, negotiation, and verification of coverage and extent of property damage

· Applying knowledge of policies and insurance regulations when determining coverage, liability and damages

Reviewed property and contents estimates to support loss settlement processes.

· Contacted customers via telephone, written correspondence, and various electronic media to address inquiries and provide updates

· Managed work through task-driven queues while multitasking in a fast-paced call center environment

• Answered inbound calls to assist customers with product inquiries and sales.
• Collaborated with team members to share best practices, enhancing overall sales techniques.
• Answered customer questions about products, prices, availability, product uses, and credit terms.
• Maintained accurate client conversation records in computer databases to support follow-up actions.
• Analyzed call trends to identify improvement areas in order management processes, informing strategy adjustments.

• Developed strategic account plans to enhance service delivery.
• Streamlined communication between clients and healthcare providers to improve service coordination.
• Cultivated client relationships to enhance satisfaction with healthcare services.
• Conducted training sessions for clients on new healthcare technologies to boost user adoption.