Ndeminah Mulbah

Sociable, focused, and well-presented individual with a proven track record of prioritizing customer satisfaction, developing teams, achieving results, and upholding high professional standards. Demonstrates exceptional accuracy in meeting deadlines while consistently delivering excellent customer service. Committed to working to the best of their ability and always prioritizing the needs of clients. Driven individual seeking opportunities for growth and advancement in a company that values internal succession.

• Greet and register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Maintain and manage patient records
• Answer incoming calls and deal with inquiries
• Schedule patient appointments, collect co-pays and payments
• Report statistics as required
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Obtain external medical reports as required by medical professionals
• Respond and comply to requests for information
• Deal with incoming and outgoing post
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality