NDEYE AMARY NDIAYE
Walnut Creek,California
Summary
US veteran and Apple Certified Macintosh Technician with a strong background in troubleshooting computer hardware and software issues in customer-focused environments. Proven expertise in technical support, personnel management, and compliance with federal guidelines.
Overview
7
7
years of professional experience
Work History
Personnel Journeyman
BEALE AIR FORCE BASE
05.2021 - Current
- Initiated and maintained personnel and employee-related files and records - Updated affirmative action plan to comply with federal guidelines - - -Assisted supervisors with more 500 employees performance management
Apple Certified Macintosh Technician
Walnut Creek
05.2020 - Current
- Diagnosed and resolved hardware and software issues for iOS and macOS devices - Mentored and inspected the troubleshooting of new technicians - Supported other team members with technical issues
Apple Technical Support Expert
San Francisco
03.2018 - 05.2021
- Consulted with customers on iOS device concerns - Performed diagnostics to identify problems and determined appropriate solutions - Conducted software troubleshooting and hardware repairs
Apple Retail Specialist
San Francisco
03.2017 - 04.2018
- Provided detailed product descriptions and assisted customers in product selection
Education
Bachelor of Science - Business Administration, IT Management
Cal States East Bay
Hayward, CA12.2020
Associate of Arts - Business Administration
College of Alameda
Alameda, CA05.2015
Skills
- Integrit,Effective communication,Ability to perform under pressure,Technical support and assistance,Hardware and software configuration,Software diagnosis and troubleshooting,Desktop support,Account issues resolutio,Apple Certified Macintosh Technician (ACMT),Workforce Plannin,Human Resources Support
Languages
English
Full Professional
French
Full Professional
Timeline
Personnel Journeyman
BEALE AIR FORCE BASE
05.2021 - Current
Apple Certified Macintosh Technician
Walnut Creek
05.2020 - Current
Apple Technical Support Expert
San Francisco
03.2018 - 05.2021
Apple Retail Specialist
San Francisco
03.2017 - 04.2018
Bachelor of Science - Business Administration, IT Management
Cal States East Bay
Associate of Arts - Business Administration
College of Alameda
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