N'deye Bakhayokho
Avon,IN
Summary
Highly-motivated employee with desire to take on new challenges using strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced with leading sales and service teams to achieve high performance. Utilizes effective communication and leadership to enhance team productivity and customer satisfaction. Sales leader with strong focus on team collaboration and achieving results. Adept at driving sales, improving customer satisfaction, and fostering positive work environment. Skilled in coaching, conflict resolution, and adapting to changing needs. Known for reliability and delivering consistently high performance.
Overview
8
8
years of professional experience
Work History
Sales and Service Team Leader
Sephora
Indianapolis, IN
09.2024 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Enhanced customer retention by consistently delivering exceptional service experiences for clients.
- Developed high-performing sales team by providing ongoing training, feedback, and support.
- Proactively resolved escalations from dissatisfied customers, ensuring timely resolutions that promoted brand loyalty and repeat business.
- Led sales team in achieving revenue targets through consistent coaching and motivation.
- Set exemplary expectations of what a team member should embody
- Optimized daily workflows to drive increased productivity among team members.
Sales and Service Coordinator
Sephora
Carmel, IN
07.2023 - 09.2024
- Collaborated with leadership on coaching behaviors that help aid the businesses needs.
- Analyzed sales trends to identify opportunities for growth and improvement in behavior and patterns.
- Resolved complex customer issues through proactive communication and problem-solving skills.
- Provided training and support to new team members, improving overall productivity within the department.
Front Desk Receptionist
Twin Lakes Recreation - City of Bloomington
Bloomington, IN
08.2021 - 05.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled insurance based membership registrations
- Used several insurance portals daily
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled appointments and maintained and updated appointment calendars.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled space or equipment for special programs, meetings and conferences.
Lead Hostess
Stone Creek Dining Company
Plainfield, IN
11.2017 - 07.2020
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
Skills
- Customer Complaint Resolution
- Administrative
- Attention to Detail
- Multitasking and Prioritization
- Microsoft Office
- Customer Service
- Courteous and Professional
- Positive Attitude and Energetic
- Documentation and Reporting
Timeline
Sales and Service Team Leader
Sephora
09.2024 - Current
Sales and Service Coordinator
Sephora
07.2023 - 09.2024
Front Desk Receptionist
Twin Lakes Recreation - City of Bloomington
08.2021 - 05.2023
Lead Hostess
Stone Creek Dining Company
11.2017 - 07.2020