Rachel Jackson
Personal Banker
Calera,AL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Team Leader
Publix
Calera, AL
03.2022 - 07.2023
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Conducted performance reviews for customer service staff on a regular basis.
- Coordinated training sessions for new customer service personnel.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Maintained up-to-date knowledge about product information and pricing details.
- Motivated teams by recognizing and rewarding excellence.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Assisted with recruiting and hiring perspective candidates.
Customer Service Representative
Publix
Calera, AL
03.2019 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Calera High School
Calera, AL05-2015
Skills
- Employee Schedule Management
- Personnel Training And Development
- Employee Scheduling
- Customer Engagement
- Customer Service Background
- Staff Education And Training
- Customer Complaint Resolution
- Product Knowledge
- Exceptional Organizational Skills
- Appointment Coordination
- New Hire Orientation
- Conflict Management
- Retail Experience
- Ms Office Applications
- Retention Management
- Attention To Detail
- Briefings, Reports, And Documentation
Timeline
Customer Service Team Leader
Publix
03.2022 - 07.2023
Customer Service Representative
Publix
03.2019 - 03.2022
High School Diploma -
Calera High School
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