Ndeye Lo
US
Summary
I’m a customer experience professional with a strong background in boosting customer satisfaction and loyalty. I’m skilled at resolving issues, handling high-pressure situations, and finding practical solutions that work. I enjoy working with a team to get results, and I’m confident in my communication, problem-solving, and relationship-building skills. I take pride in understanding customer needs and making sure they feel heard and valued.
Overview
4
4
years of professional experience
Work History
Customer Experience Representative
All N1 Security Services
Atlanta, GA
06.2023 - Current
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Crew Member
QDOBA Mexican Eats
Atlanta, GA
06.2022 - 05.2023
- Cleanliness, Customer Service, and Food Preparation
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
- Taking customer orders
- Work in a team in the kitchen and prepare food.
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Planting, watering, mulching, and edging were among the landscaping tasks I completed.
- Food expiration dates should be clearly labeled.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Cashier
Beauty Master
Atlanta, GA
12.2021 - 03.2022
- Help customers by guiding them and answering their questions.
- Checked customer prices and processed sales by scanning barcodes.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Customers received directions and recommendations from me.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Help customers by providing information and resolving any issues they may have.
Education
Social Services
Georgia State University
Atlanta, GABanneker High School
Atlanta, GA05.2023
Skills
- Customer direction
- Customer service
- Teamwork
- Time management
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Teamwork skills
- Relationship building
- Self motivation
Languages
English
Native or Bilingual
French
Native or Bilingual
Wolof
Native or Bilingual
Timeline
Customer Experience Representative
All N1 Security Services
06.2023 - Current
Crew Member
QDOBA Mexican Eats
06.2022 - 05.2023
Cashier
Beauty Master
12.2021 - 03.2022
Social Services
Georgia State University
Banneker High School