Ndeye Ndao
New York,NY
Summary
Skilled HHA and Customer Service Representative with a proven track record at Citiwide Home Care and Burlington. Excelled in compassionate caregiving and resolving customer complaints, enhancing loyalty and patient comfort. Adept in active listening and computer skills, my approach significantly improved service delivery and patient experience.
Overview
3
3
years of professional experience
Work History
HHA
Citiwide Home Care
Brooklyn, NY
04.2022 - 10.2023
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Customer Service Representative
Burlington
Manhattan, NY
10.2020 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Dental Hygiene
Hostos Community College of The City University of New York
The Bronx, NYSkills
- Active listening
- Providing customer service
- Time management
- Communication abilities
- Patient Care
- Compassionate Caregiving
- Computer skills
Languages
English
Native or Bilingual
French
Full Professional
Timeline
HHA
Citiwide Home Care
04.2022 - 10.2023
Customer Service Representative
Burlington
10.2020 - 03.2023
Dental Hygiene
Hostos Community College of The City University of New York