Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stania Vicky Smith

Brooklyn,NY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

HHA

Carepro Home Health Agency
06.2024 - Current
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.

Sales Representative

Capital Bank
05.2022 - 10.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilized social media platforms to engage with potential customers and build brand awareness.

Customer Service Representative

Ministry Of Environment
02.2021 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Dinepa
02.2018 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.


Customer Service Representative

Cam Transfer
03.2016 - 01.2018
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

HHA CERTIFICATE - Health Aide

Clinton Institute
Brooklyn, NY
07.2024

CNA LICENSE & CERTIFICATE - Health Aide

Daisley Institute
Brooklyn, NY
03.2024

Master of Science - Economics

University Notre Dame D'Haiti
Haiti
06.2021

High School Diploma -

Centre Classique Et Culturelle De Pétion-Ville
Haiti
07.2017

High School Diploma -

College Dominique Savio
Haiti
07.2013

Skills

  • Sales Development
  • Customer Service
  • Product and Service Knowledge
  • Customer relationship building
  • Self-motivation
  • Active listening
  • Product knowledge

Languages

French
Full Professional
Haitian Creole
Native or Bilingual

Timeline

HHA

Carepro Home Health Agency
06.2024 - Current

Sales Representative

Capital Bank
05.2022 - 10.2023

Customer Service Representative

Ministry Of Environment
02.2021 - 09.2023

Customer Service Representative

Dinepa
02.2018 - 05.2022

Customer Service Representative

Cam Transfer
03.2016 - 01.2018

HHA CERTIFICATE - Health Aide

Clinton Institute

CNA LICENSE & CERTIFICATE - Health Aide

Daisley Institute

Master of Science - Economics

University Notre Dame D'Haiti

High School Diploma -

Centre Classique Et Culturelle De Pétion-Ville

High School Diploma -

College Dominique Savio

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Stania Vicky Smith