NDEYE AICHA DIOP

• Help clients with everyday transactions such as deposits, withdrawals,
payments.
• Reordering a debit card, setting up a direct deposit or helping update
their address, accurately and efficiently, while complying with all
policies, procedures and regulatory and banking requirements.
• Helped customers understand and use mobile applications and online
banking.
• Tracked payments, account updates and customer interactions.
• Assisted customers by answering banking questions and recommending
solutions.
• Advised customers on bank products, services and financial planning
options.
• Modified, opened and closed customer accounts.
• Verified amounts and integrity of every check or funds transfer.
• Customized products and services to meet specific banking
requirements.

• Provided daily personal care for patients during Fidelity ressource Inc assignments.
• Assisted with bathing, dressing, and grooming for diverse resident needs.
• Monitored vital signs and reported changes to nursing staff.
• Recorded care activities and patient observations in facility charts.
• Supported meal service and fed patients needing hands-on assistance.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Administered ordered medications following Fidelity ressource Inc clinical protocols and supervisor direction.

• Restocked shelves with cosmetics, hair products, and salon supplies.
• Organized merchandise displays to support upscale beauty store presentation.
• Answered customer questions about product use and ingredient details.
• Handled returns, exchanges, and customer concerns with professionalism.
• Assisted customers with wigs, hair care, and beauty product selections.
• Processed sales transactions using point-of-sale register systems.
• Maintained inventory counts and reported low-stock beauty items.
• Supported team members during busy sales periods and store openings.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Trained new team members in cash register operation, stock procedures, and customer services.

• Answered customer calls and messages for Stylish trends retail support.
• Resolved order issues using company policies and return procedures.
• Processed exchanges, refunds, and account updates for Stylish trends customers.
• Guided shoppers on products, sizing, and availability across Stylish trends.
• Documented customer concerns in service logs and follow-up notes.
• Escalated complex complaints to supervisors with clear case details.
• Maintained friendly service standards across Stylish trends customer interactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.