Ndidi Duru
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
American Eagle
11.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative Agent
Willis Towers Watson
04.2023 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Beauty Advisor
Ulta Cosmetics And Salon
10.2021 - 04.2023
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Applied Science - Cosmetology
Texarkana College
Texarkana, TX12.2024
Associate of Arts - Fine Arts
Texarkana College
Texarkana, TX12.2022
Skills
- Promotional support
- Upselling
- Customer Needs Assessment
- Sales Development
- Inventory Control
- Sales trends
- Building rapport
- Customer Service
- Point of sale operation
- Cash Handling
- Business Development
- Order Processing
Certification
- Licensed Cosmetologist - December 2024
Timeline
Sales Associate
American Eagle
11.2023 - Current
Customer Service Representative Agent
Willis Towers Watson
04.2023 - 11.2023
Beauty Advisor
Ulta Cosmetics And Salon
10.2021 - 04.2023
Associate of Applied Science - Cosmetology
Texarkana College
Associate of Arts - Fine Arts
Texarkana College
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