N'dia Jones
Tuscaloosa ,AL
Summary
Polite and professional Call center representative successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Call Center Representative
FIS Global Solutions
10.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
Call Center Representative
Verizon
09.2021 - 10.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
High School Diploma -
Hillcrest High School
Tuscaloosa, AL05.2021
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Operations
- Verbal and written communication
- Call Control
- Answering questions
- Payment Processing
Timeline
Call Center Representative
FIS Global Solutions
10.2023 - Current
Call Center Representative
Verizon
09.2021 - 10.2023
High School Diploma -
Hillcrest High School
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