Neal DeBenedetto
Forked River,NJ
Summary
Knowledgeable field technician with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Foreman
One Of A Kind Landscaping
05.2016 - Current
- Work directly with employees to assure all jobs are executed correctly & promptly
- Maintain a professional relationship with clients and vendors
- Coordinate routes, scheduling and payroll
- Reviewed project details to specify correct materials and equipment for job sites.
- Inspected completed work to verify quality standards and compliance with criteria.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Fiber Support Analyst
Verizon
05.2013 - 04.2016
- Documented, researched and resolved service issues for copper and Fios services.
- Provided IT support.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Worked internal help desk to handle to handle ticket escalations and supervisor requests.
Outside Facilities Tech
Verizon
02.2007 - 05.2013
- Operating trucks and equipment needed to perform work operations in a safe manner.
- Connecting, disconnecting, testing, repairing, maintaining Company and customer-provided equipment, inside wiring and wires at poles, underground or building terminals.
- Connecting wires and cables to terminals and attaching/detaching various kinds of hardware to wires, cables, building or poles
- Climbing ladders, operating bucket truck, working aloft, perceiving differences in wire and cable colors.
- Working out of hours to restore services due to emergencies as determined by needs of the business.
Education
Certification - Cyber Security
Coursera
Mountain View, CA01-2025
High School Diploma -
Southern Regional High School
Stafford Twp., NJ06.1993
Skills
- Crew Leadership
- Attention to Detail
- Effective Communication
- Dedicated Work Ethic
- Critical Thinking
- Teamwork and Collaboration
- Workplace Safety
- OSHA Compliance
- Quality Control
- Work Planning and Prioritization
- Equipment Oversight
- Safety policies and procedures
Military
Army National Guard 1996-2004
Certification
- Foundations of Cybersecurity
- Play It Safe: Manage Security Risks
- Connect and Protect: Networks and Network Security
- Tools of the Trade: Linux and SQL
- Assets, Threats, and Vulnerabilities
Timeline
Foreman
One Of A Kind Landscaping
05.2016 - Current
Fiber Support Analyst
Verizon
05.2013 - 04.2016
Outside Facilities Tech
Verizon
02.2007 - 05.2013
- Foundations of Cybersecurity
- Play It Safe: Manage Security Risks
- Connect and Protect: Networks and Network Security
- Tools of the Trade: Linux and SQL
- Assets, Threats, and Vulnerabilities
Certification - Cyber Security
Coursera
High School Diploma -
Southern Regional High School
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