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Nael Morrar
Oak Lawn,IL
Work Preference
Summary
IT Specialist Provides technical support by diagnosing, troubleshooting, repairing and debugging products Works closely with the engineering team to report design, reliability, and maintenance problems or bugs Performs fault reproduction and troubleshooting, system characterization and analysis, and root cause analysis of product Documents and reports issues and on-going problems up to and including issue resolution Experience with troubleshooting both software and hardware problems on high tech systems, especially ATMs, security camera systems and company’s network Possesses a breadth of knowledge in devices that is important in finding the solution or application in the network Trains new hires
Overview
34
34
years of professional experience
Work History
Internet Network Capacity Engineer
Comcast
01.2006 - Current
- Supports traffic capacity management
- Responsible for the testing of the company's internet protocol network and transport infrastructure to meet the requirements of the Converged Regional Area Network (CRAN)
- Plays an important role in the testing and certification of new hardware, configurations, and services prior to deployment to the company network.
Telecommunications Specialist
SBC
01.2001 - 01.2005
- Performed capacity reporting
- Maintained telecommunications equipment
- Provided reports and completed requests for new services
- Determined methodology for installing telephone service, cell phone services, call switches, SS7, circuit test and turn up of trunks, and test SS7 links
Field Service Engineer
Diebold
01.1998 - 01.2001
- Installed, programmed, maintained and repaired ATMs and banking equipment
- Provided services to financial institutions on electro-mechanical products
- Conducted Y2K upgrades
- Installed camera security systems, alarm systems, and pneumatic drive-up, card access
- Trained new-hires
Electronic Technician
U.S. Robotics, Inc
01.1994 - 01.1998
- Repaired and maintained network equipment
- Troubleshooted network cards
- Tested and repaired testing equipment used to test application cards
- Implemented a training course for new recruits — speeding profitability
- Provided daily reports on production
Electronic Technician
The Morey Corporation
01.1992 - 01.1994
- Performed analysis of various products
- Researched for past or current trends
- Initiated out-of-spec investigations and helped implement necessary corrective action by supporting engineering, quality assurance, and production supervisors
- Developed and used automated test equipment
- Set standards for production line
Education
Bachelor of Science - Technical Management
DeVry Institute of Technology
1999
Associate of Applied Science - Electronics
DeVry Institute of Technology
1990
Skills
- System Network Capacity
- Engineering and Technology
- Wide Area Network (WAN)
- Information Processing
Accomplishments
- E911 certificate
- ARRIS certificate
- Cisco BTS certificate 5ESS certificate
Timeline
Internet Network Capacity Engineer
Comcast
01.2006 - Current
Telecommunications Specialist
SBC
01.2001 - 01.2005
Field Service Engineer
Diebold
01.1998 - 01.2001
Electronic Technician
U.S. Robotics, Inc
01.1994 - 01.1998
Electronic Technician
The Morey Corporation
01.1992 - 01.1994
Associate of Applied Science - Electronics
DeVry Institute of Technology
Bachelor of Science - Technical Management
DeVry Institute of Technology