Neal Owens

Supervised safety and security functions, offering direct assistance to school-based security teams.

Provided safety, security, and emergency preparedness consultation to administrators and staff.

Coordinated security for schools, facilities, personnel, and property within MCPS.

• Utilized 24/7 software on iPad to document incidents, capturing statements, photos, and videos.
• Composed real-time incident reports based on staff observations to document and address issues effectively.
• Provided immediate assistance and emergency notifications during accidents or injuries to ensure safety and prompt response.
• Managed operations for all home games and major ticketed events, ensuring seamless execution.
• Monitored seating areas for alcohol policy violations and addressed guest behavior issues.
• Responded promptly to guest requests, escalating serious complaints to management.
• Collaborated with claim adjusters to maintain accurate documentation updates.
• Enforced stadium regulations while delivering customer service to maintain a safe and enjoyable environment.

Coordinated security efforts for MCPS schools and non-school facilities, enhancing overall safety protocols.

Guided school administrators on safety and emergency preparedness, ensuring alignment with best practices.

Conducted security assessments and reviewed emergency plans, ensuring compliance with regulations.