Summary
Overview
Work History
Education
Skills
Accomplishments
Awards Licenses
Certification
Languages
Timeline
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Neal Williams

Riviera Beach,FL

Summary

Experienced executive with a strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Owner/Operator

AIP Logistics
04.2020 - Current
  • Developed strong relationships with clients through excellent communication skills and reliability in meeting commitments.
  • Expanded business opportunities by networking with industry professionals and participating in trade shows or conferences.
  • Enhanced operational efficiency by implementing effective route planning and scheduling strategies.
  • Achieved on-time delivery rates by effectively managing time, prioritizing tasks, and utilizing GPS technology.
  • Collaborated with dispatchers regularly to receive real-time updates on job assignments or changes in schedules.
  • Established a reputation for punctuality among customers by consistently meeting pickup and delivery deadlines without compromising safety measures or regulatory requirements.

Vice President of Operations

ABI Document Support Services
03.2023 - 01.2025
  • Built high-performing teams by recruiting top talent, establishing clear expectations, and providing ongoing professional development opportunities for over 100 employees in two profit centers.
  • Established strong relationships with 7 key clients, resulting in repeat business and increased customer satisfaction.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.

Assistant Center Manager

Grifols Pharmaceuticals
09.2022 - 03.2023
  • Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter targets and quality key performance indicators goals. Create appropriate organizational environment and value systems which stimulate the morale and productivity of the workforce and its leadership.
  • Accountable for the direction of all personnel functions including hiring, vendor assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
  • Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

Senior Vice President, Operations

Dane Street
08.2013 - 04.2020
  • Championed innovation within the organization, promoting creative thinking and problem-solving techniques to drive business growth.
  • Collaborated with sales teams to develop strategies for driving revenue increases while maintaining operational excellence.
  • Finalized sales deals and contracts.
  • Enhanced customer satisfaction by implementing service improvements based on feedback analysis.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Developed strategic plans for operational growth, leading to an expanded market presence and increased revenue.

Manufacturing Supervisor

OneBlood
07.2006 - 08.2013
  • Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
  • Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
  • Maintained compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
  • Worked closely with quality assurance teams to address and resolve any discrepancies or concerns related to laboratory processes, data, or results.
  • Increased productivity with effective resource allocation, maximizing the use of available personnel and equipment.
  • Reduced downtime by conducting regular equipment maintenance and addressing issues promptly.

Education

Medical Laboratory Technology Diploma - Medical Laboratory Science

St. Petersburg College
St. Petersburg, FL
06-2010

High School Diploma -

Royal Palm Beach High
Royal Palm Beach FL
06-2000

Skills

  • Analytical decision making
  • Operational efficiency management
  • Account relationship development
  • Problem-solving expertise
  • Building professional relationships
  • Project execution management
  • Account strategy development
  • Sales growth strategies
  • Sales and marketing integration
  • Sales performance optimization
  • Service-driven
  • Microsoft outlook, word, and Excel

Accomplishments

  • Increased company savings by 13% through corporate consensus-building and cross-functional geographical team coordination and development.
  • Reduced customer complaints by 50% through root cause analysis and mitigation planning.
  • Achieved 25% annual growth through effectively helping with process improvement, operational efficiency, and sales campaigns.
  • Established leadership team of 25 staff members across multiple locations managing a total of up to 300 staff members.

Awards Licenses

  • National Technical Honors Society, 2012
  • American Medical Technologist, 2012

Certification

  • Licensed Medical Technologist - 2011-2014

Languages

English
Native or Bilingual

Timeline

Vice President of Operations

ABI Document Support Services
03.2023 - 01.2025

Assistant Center Manager

Grifols Pharmaceuticals
09.2022 - 03.2023

Owner/Operator

AIP Logistics
04.2020 - Current

Senior Vice President, Operations

Dane Street
08.2013 - 04.2020

Manufacturing Supervisor

OneBlood
07.2006 - 08.2013

Medical Laboratory Technology Diploma - Medical Laboratory Science

St. Petersburg College

High School Diploma -

Royal Palm Beach High

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