Neal Wolfe
Billings,US
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
17
17
years of professional experience
Work History
Customer Service Advocate
Centene
11.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Test Administrator
Pearson
08.2022 - 11.2023
- Responsible for providing a secure exam delivery and superior customer service in a comfortable and welcoming environment.
Crystal and Miscellaneous Merchandiser
Practical Pixiee
01.2019 - 08.2022
- Co-owned a holistic company providing superior customer service and a safe environment for individuals.
Bus Driver for Special Needs Students
First Student
08.2017 - 11.2018
- Provided safe transportation for students and maintained vehicle safety standards.
Electronic Technician
Tesla's Cellular Repair
08.2014 - 01.2017
- Provided excellent customer service while handling and repairing electronic devices.
Claims Analyst
Centene
08.2011 - 12.2012
- Provided superior service to members by processing medical claims and maintaining records.
Driver Manager
Papa Johns
04.2008 - 05.2011
- Managed delivery driver functions to ensure high quality products and customer service.
Education
Associate of Arts -
Montana State University
Great Falls, MT05.2014
Associate of Science -
Montana State University
Great Falls, MT05.2014
Skills
- Management
- Payroll
- Bookkeeping
- Customer Service
- MS Office
- Data Security
- Marketing
- Data Analysis
- Call center experience
- Data Entry
- Problem-solving abilities
- Administrative Support
Accomplishments
Quality- Recently received a 103 Quality Call that only 3 others have done, while only being on the plan for 6 months
Timeline
Customer Service Advocate
Centene
11.2023 - Current
Test Administrator
Pearson
08.2022 - 11.2023
Crystal and Miscellaneous Merchandiser
Practical Pixiee
01.2019 - 08.2022
Bus Driver for Special Needs Students
First Student
08.2017 - 11.2018
Electronic Technician
Tesla's Cellular Repair
08.2014 - 01.2017
Claims Analyst
Centene
08.2011 - 12.2012
Driver Manager
Papa Johns
04.2008 - 05.2011
Associate of Science -
Montana State University
Associate of Arts -
Montana State University
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