Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Neandrea Lee

Houston,TX

Summary

Motivated Internship Student working toward a Data Science degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational, and time management abilities. Committed to developing a career path and expanding work experience. Strong knowledge of Python and R programming.

Overview

19
19
years of professional experience

Work History

Front Store Associate/Pharmacy Technician

CVS Pharmacy
02.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Patient Access Representative II

Memorial Hermann Hospital
01.2015 - 11.2021
  • Initiate authorization of inpatient admission, outpatient, and day surgery services
  • Use procedure codes to call the payer benefit office to obtain details of covered and non-covered services
  • Verify and update insurance plan codes to the correct verified payer
  • Modify and sort excel daily worklist.

Clinical Services Representative II, Referral Coordinator

Insperity, UT Physicians
01.2013 - 01.2015
  • Verified Medicare, Medicaid, and Commercial insurance plans
  • Verified and process internal referrals
  • Contacted patients regarding changes in the insurance plans
  • Linked authorizations and referrals to the appointment visits
  • Contacted external physician’s office to acquire authorizations and referrals
  • Educated the patient on the referral process and kept them informed of progress in obtaining referrals, authorizations, and/or financial issues
  • Maintain knowledge of all scheduling processes
  • Inform patients of financial obligations regarding their visits
  • Enter new patient registration and update existing patient registration as needed.

Sr Admitting Interviewer

CHI St Luke's Health System
01.2012 - 01.2013
  • Responsible for reviewing and binding documents
  • Data entry and filing
  • Communicated verbally to patients regarding their accounts
  • Responsible for understanding multiple systems to answer claim/eligibility questions
  • Assisted the Office Manager with special projects and new hire orientations
  • Explanation of Benefits (EOB) interpretation
  • Responsible for billing and collections
  • Registered new patients and updated existing patient registration as needed
  • Insurance and eligibility verification.

Patient Services Coordinator

MD Anderson Cancer Center
01.2005 - 01.2012
  • Responsible for admission and discharge of patients
  • Responsible for coordinating patients’ lab, diagnostic, and surgery procedures
  • Insurance and eligibility verification.

Education

Bachelor of Science - Data Science

University of Houston - Downtown
Houston, TX
12.2024

Associate of Science -

San Jacinto College
Houston, TX
06.2019

Skills

  • TECHNICAL SKILLS & TRAINING
  • Microsoft Office Suite; Types 40 WPM, Record Confidentiality
  • Epic, Allscripts, Cerner, First Net, Touch Chart, Right Fax, Copy/Print/Fax
  • Multi-line phone, Extensive HIPAA compliance knowledge, Emergency Room experience
  • Systems Analysis
  • Coordination
  • Medical Machine Maintenance
  • Secure Drug Inventory

Affiliations

  • Member of the Association for Computing Machinery


Languages

German
Limited Working

Timeline

Front Store Associate/Pharmacy Technician

CVS Pharmacy
02.2022 - Current

Patient Access Representative II

Memorial Hermann Hospital
01.2015 - 11.2021

Clinical Services Representative II, Referral Coordinator

Insperity, UT Physicians
01.2013 - 01.2015

Sr Admitting Interviewer

CHI St Luke's Health System
01.2012 - 01.2013

Patient Services Coordinator

MD Anderson Cancer Center
01.2005 - 01.2012

Bachelor of Science - Data Science

University of Houston - Downtown

Associate of Science -

San Jacinto College

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Neandrea Lee