Lisa Gilliam
Hawthorne,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Store Supervisor- Pharmacy Technician
CVS Pharmacy
Los Angeles, CA
09.2022 - Current
- Established or maintained medications and other patient profiles.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Entered prescription information into computer databases.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Front Store Supervisor
CVS Pharmacy
Los Angeles, CA
08.2019 - Current
- Maintained stock levels by replenishing shelves with merchandise as needed.
- Ensured compliance with company policies and procedures.
- Organized, monitored and managed staff to ensure efficient operations in the store.
- Provided customer service and advice to customers in the store.
- Performed daily opening and closing duties of the store.
- Handled customer inquiries, complaints, returns, refunds and exchanges.
- Assisted in training new staff members on their roles and responsibilities.
- Monitored cash registers for accuracy during shift changes.
- Conducted weekly inventory counts to monitor stock levels.
- Resolved conflicts between staff members when necessary through effective communication techniques.
- Managed scheduling of employees including assigning shifts, approving time off requests.
Supervisor
Petco Animal Supplies Stores Inc.
Los Angeles, CA
01.2012 - 03.2017
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
Education
High School Diploma -
Crenshaw Arts-Technology Charter High School
Los Angeles, CA06-2010
Some College (No Degree) -
California State University - Northridge
Northridge, CASkills
- Performance Evaluations
- Goal Setting and Achievement
- Policy Enforcement
- Employee Motivation
- Task Delegation
- Customer Service
- Problem-Solving Skills
- Workflow Management
- Listening Skills
- Operations
Certification
Pharmacy Tech License
Timeline
Front Store Supervisor- Pharmacy Technician
CVS Pharmacy
09.2022 - Current
Front Store Supervisor
CVS Pharmacy
08.2019 - Current
Supervisor
Petco Animal Supplies Stores Inc.
01.2012 - 03.2017
High School Diploma -
Crenshaw Arts-Technology Charter High School
Some College (No Degree) -
California State University - Northridge