Neb Girmay
Sioux Falls,SD
Summary
Resourceful Senior Customer Service Specialist recognized for productivity and efficiency in task completion. Excel in managing customer inquiries, resolving complex issues, and enhancing client satisfaction. Skilled in communication, problem-solving, and time management. Bring adaptability, empathy, and patience to excel in customer service roles.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Specialist
CCC Information Services
Sioux Falls, SD
01.2016 - Current
- Resolve complex customer inquiries while achieving over 90% satisfaction and quality rating.
- Identified issues with updates, and offered solutions to help get the issues corrected.
- Collaborated with cross-functional teams to address and resolve escalated issues.
- Multitasked between multiple functions to complete calls or chat requests.
Customer Service Representative
Capital One
Sioux Falls, SD
01.2015 - 12.2015
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Sales Representative
Citibank
Sioux Falls, SD
08.2007 - 08.2015
- Took a high volume of inbound customer calls, maintaining an over 90% call resolution rate.
- Provided detailed product information and troubleshooting assistance, leading to more sales.
- Documented customer interactions.
- Participated in regular performance reviews, consistently exceeding targeted customer satisfaction and response times.
Education
High School Diploma -
Washington High School
Sioux Falls, SD05-2006
Skills
- Time management
- Active listening
- Documentation
- Multitasking and organization
- Problem-solving
- Quality assurance controls
- Escalation management
Timeline
Senior Customer Service Specialist
CCC Information Services
01.2016 - Current
Customer Service Representative
Capital One
01.2015 - 12.2015
Customer Service Sales Representative
Citibank
08.2007 - 08.2015
High School Diploma -
Washington High School
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