Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
BusinessAnalyst
Nebuchadnezzar Lomongo

Nebuchadnezzar Lomongo

Cape Girardeau,MO

Summary

Dynamic and results-driven professional with experience as a Crew Leader at Burger King, adept at quality assurance and proactive problem-solving. Recognized for fostering teamwork and collaboration, successfully mediating crew disputes, and enhancing customer satisfaction through effective communication and operational initiatives. Committed to maintaining high standards in service and safety.


Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.


Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.

Overview

7
7
years of professional experience

Work History

Crew Leader

Burger King
05.2023 - 06.2024
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Customer Service Representative

Circle K
09.2021 - 10.2022
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Crew Member

Krispy Kreme
05.2017 - 07.2017
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.

Education

Associate of Science - Nursing

Western Mindanao State University
Zamboanga City, PH
12-2021

High School Diploma -

Kurt T. Sherry High School
Torrance, CA
04-2017

Skills

  • Quality Assurance
  • Delegating work
  • Proactive problem-solving
  • Rational Decision-making
  • Teamwork and collaboration
  • Safety protocols and procedures
  • Job assignments
  • Work task assignments
  • Work order management
  • Multitasking and organization
  • Task prioritization
  • Crew coordination

Accomplishments

  • Improved drive-thru efficiency by optimizing team coordination, leading to faster service times.
  • Led and motivated a team of crew members to maintain high efficiency and quality service during peak hours.
  • Consistently recognized for speed and accuracy in food preparation, ensuring timely order fulfillment.
  • Maintained a clean and organized work environment, ensuring compliance with food safety and hygiene standards.
  • Trained and mentored new employees, improving overall team performance and customer satisfaction.

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Crew Leader

Burger King
05.2023 - 06.2024

Customer Service Representative

Circle K
09.2021 - 10.2022

Crew Member

Krispy Kreme
05.2017 - 07.2017

Associate of Science - Nursing

Western Mindanao State University

High School Diploma -

Kurt T. Sherry High School
Nebuchadnezzar Lomongo