Kate Buchheit
Cape Girardeau,MO
Summary
Friendly and outgoing professional with a solid background in hospitality. Skilled in customer engagement, product knowledge, and adhering to cleanliness protocols. Committed to enhancing guest experiences and operational efficiency through effective teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Xanterra
Yellowstone National Park Mammoth, Montana
11.2025 - Current
- Prepared high-quality beverages according to standard recipes and presentation guidelines.
- Maintained cleanliness and organization of coffee station and dining areas.
- Greeted customers and took beverage orders, providing tailored recommendations to enhance customer satisfaction.
- Memorized specialty coffee recipes and seasonal offerings for efficient service.
- Trained new baristas on food handling safety standards and company procedures, ensuring compliance and safety in operations.
- Operated cash register, ensuring accurate processing of customer transactions.
- Created welcoming atmosphere through friendly interactions with patrons, contributing to positive customer experiences.
- Ensured adherence to cleanliness protocols to enhance customer experience.
Hostess
Xanterra
Yellowstone National Park Mammoth, WY
11.2025 - Current
- Greeted guests warmly to establish a welcoming atmosphere.
- Streamlined reservations through restaurant booking system to optimize seating capacity.
- Addressed guest inquiries and concerns promptly and professionally.
- Maintained cleanliness and organization of dining areas to enhance experience.
- Coordinated with team members to enhance guest experience and increase dining satisfaction.
- Provided assistance during peak hours to ensure operational efficiency.
- Answered phone inquiries for scheduling, confirming reservations, and taking orders.
- Initiated friendly conversations with guests to foster a welcoming atmosphere.
Helping Hand
Xanterra
Yellowstone National Park Canyon Village, WY
09.2025 - 10.2025
- Maintained cleanliness and organization in guest areas and common spaces to create a welcoming environment.
- Addressed guest requests promptly, ensuring timely assistance and enhancing guest satisfaction.
- Collaborated with team members to address customer feedback and improve services.
- Led discussions in team meetings to identify service improvements and elevate overall service quality.
Lifeguard
City of Cape
Cape Girardeau, Missouri
06.2021 - 09.2025
- Responded to emergencies with urgency, delivering first aid and rescue assistance to ensure patron safety.
- Enforced all safety regulations and posted rules for patrons.
- Regularly communicated with supervisors to address and resolve issues during shifts, enhancing operational efficiency.
- Applied training and rescue techniques effectively to assist distressed individuals, promoting a safe environment.
Admissions and Concessions
City of Cape Girardeau
Cape Girardeau, Missouri
05.2021 - 09.2025
- Enhanced customer satisfaction by promptly resolving issues with knowledgeable service.
- Prioritized and organized tasks to achieve service goals effectively.
- Assessed customer needs to improve service delivery.
- Provided face-to-face and phone service with strong attention to detail.
Education
High School Diploma -
Notre Dame Regional High
Cape Girardeau, MO05-2025
Skills
- Customer service
- Team collaboration
- Time management
- Friendly and outgoing
- Cleanliness standards
- Product knowledge
- Multitasking and organization
- POS system operation
Certification
CPR and AED Certified with Red Cross, 2021-2025
Accomplishments
Graduated Summa Cum Lade with above 4.0 GPA each year
Timeline
Barista
Xanterra
11.2025 - Current
Hostess
Xanterra
11.2025 - Current
Helping Hand
Xanterra
09.2025 - 10.2025
Lifeguard
City of Cape
06.2021 - 09.2025
Admissions and Concessions
City of Cape Girardeau
05.2021 - 09.2025
High School Diploma -
Notre Dame Regional High