Summary
Overview
Work History
Education
Skills
Leadership And Volunteer
Special Project - Annual
Timeline
Generic

NECHELLE WILLIAMS

Lawrenceville,GA

Summary

Motivated Event Manager bringing 8 + years of experience delivering small to large-scale events on-time and within stringent budgets. Recognized for innovation, problem-solving, and a commitment to exceptional customer service. Adept at leading cross-functional teams to deliver high-impact projects. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Seeking an opportunity to leverage my diverse skill set and demonstrated leadership abilities to drive operational excellence and contribute to the success of a forward-thinking company.

Overview

22
22
years of professional experience

Work History

Corp Events & Program Manager

United Parcel Service (UPS)
Atlanta, GA
01.2022 - Current
  • Lead the ideation, development, and execution of hospitality engagements for USA to enhance customer relationships
  • Collaborate with cross-functional teams to align product roadmaps with business goals, ensuring technology solutions meet consumer needs
  • Foster strong relationships with Pro-teams, venues, and partners such as NFL, NBA, MLB, and NHL to drive collaboration for customer experiences
  • Successfully negotiate contracts to secure optimal values and drive ultimate customer engagement
  • Streamlined the ticket request process, leveraging automation and deliverables to enhance program efficiency
  • Manage a 5-million-dollar budget for customer events and sponsorships, optimizing resource allocation for maximum impact
  • Maintain files for a diverse mix of business entities, including posting and preparing opening, adjusting, and closing journal entries
  • Collaboration with organizations and colleges to sponsor events and programs with the goal of promoting DEI in the workplace.
  • Created and executed event concepts, including budgeting, staffing, scheduling, logistics, and post-event follow-up.

Sales Operation Supervisor

United Parcel Service (UPS)
Atlanta, GA
01.2017 - 01.2022
  • Analyzed District Sales Results and communicated insights to drive sales strategies and improve the customer experience
  • Monitored District Process and Procedure for department compliance, creating and maintaining a District Business Development website for peer use
  • Reviewed business cases for customer claims, goodwills, and resolutions, ensuring customer satisfaction
  • Oversaw one of the largest event districts at UPS, coordinating quarterly award programs for three states
  • Supervised a team of administrative, specialist, and part-time staff, providing support to 320+ outside directors, sales managers, and supervisors
  • Created and maintained detailed MOPs (Methods of Procedures) to standardize and improve departmental processes.

Assistant Project Manager

Fineline Technologies
Norcross, GA
01.2008 - 01.2011
  • Established credibility, built rapport, and maintained communication with stakeholders, including satellite offices in the Asia region
  • Successfully delivered project plans, monitored project activities, and ensured adherence to budgets
  • Played a key role in identifying new services and business opportunities in the assigned region
  • Projected costs and budgets for retail and customer accounts, contributing to financial planning and forecasting.

Clerical Dispatcher

United Parcel Service (UPS)
Doraville, GA
01.2002 - 01.2011
  • Ensured completeness, accuracy, and strict adherence to standards and specifications through meticulous examination of documents, materials, and products, resulting in a 15% reduction in errors
  • Maintained a precise and up-to-date inventory of items, minimizing excess stock and saving 15K annually in carrying costs at the local Hub
  • Successfully facilitated training programs for internal and external stakeholders on operational procedures, improving turnover by 30%
  • Implemented a real-time shipment tracking system, ensuring proper customs clearance and on-time delivery, resulting in a 10% improvement in delivery accuracy and customer notification
  • Produced detailed status reports, including progress of production and customer information updates, supporting data-driven decision-making processes for the organization.

Education

Bachelor of Social Science, Minor in Psychology -

Troy University
01.2008

Associate of Applied Science, Teacher Education -

Georgia Perimeter College
01.2003

Skills

  • Product Management
  • Vendor Relationship Management
  • Sales Enablement
  • Budget Administration
  • Cross-Functional Collaboration
  • KPI Tracking
  • Problem Solving
  • Stakeholder Engagement
  • Process Optimization
  • Brand Promotion
  • Transportation and Logistics Coordination
  • Catering Coordination

Leadership And Volunteer

  • Asian Business Resource Group, Co-Chair, 2019-01-01, 2022-01-01
  • Diversity Equity Inclusion, Event Program Manager, 2022-01-01, Present
  • Girl Scout of Atlanta, Troop Leader, 2022-01-01, Present

Special Project - Annual

Augusta National Masters Tournament, Committee & Post Claim, 2019-01-01, Present, 

  • Works with small team to organize, plan, and train 100 UPS volunteers to work a seven day on site shipping counter at prestigious golf tournament.
  • Bid out supply orders to vendors, negotiates best terms and pricing for cost savings.
  • Manage staff for concierge claims process for Masters’ patrons; track shipments, investigate and file and pay claims.
  • Acts as an escalation point for any issues that impact the product quality, delivery, regulations and/or performance of shipments.

Timeline

Corp Events & Program Manager

United Parcel Service (UPS)
01.2022 - Current

Sales Operation Supervisor

United Parcel Service (UPS)
01.2017 - 01.2022

Assistant Project Manager

Fineline Technologies
01.2008 - 01.2011

Clerical Dispatcher

United Parcel Service (UPS)
01.2002 - 01.2011

Bachelor of Social Science, Minor in Psychology -

Troy University

Associate of Applied Science, Teacher Education -

Georgia Perimeter College

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