Necole Duling
Lakeland
Summary
Dynamic and results-driven SR Case Manager with extensive experience in various healthcare settings, excelling in care coordination and client advocacy. Proven track record in developing tailored care plans and enhancing service delivery efficiency. Skilled in utilization review and resource coordination, ensuring optimal client outcomes through effective collaboration and crisis intervention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SR Case Manager, Utilization Review RN
Sunshine Health
01.2019 - Current
- Led case management initiatives to enhance client support and service delivery efficiency.
- Developed comprehensive care plans tailored to individual client needs, improving case resolution outcomes.
- Collaborated with multidisciplinary teams to coordinate services and optimize resource allocation for clients.
- Advocated for clients' needs within healthcare systems, ensuring access to necessary resources and support services.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Implemented quality assurance measures that improved compliance with regulatory standards and client satisfaction.
RN
Granny's In Home Care
01.2020 - 08.2025
- Administered medications and treatments in accordance with established protocols.
- Collaborated with interdisciplinary teams to develop comprehensive patient care plans.
- Monitored and documented patient vital signs and changes in condition.
- Educated patients and families on health management and discharge planning.
- Mentored junior nursing staff, promoting best practices in clinical care.
- Assess and document patients' wound conditions to develop individualized care plans.
- Developed individualized care plans based on comprehensive patient assessments.
RN
Chapters Healthcare
01.2015 - 02.2021
- Administered medications and treatments according to established protocols, ensuring patient safety and compliance.
- Monitored patient vital signs, identifying changes and responding with appropriate interventions for optimal care.
- Collaborated with multidisciplinary teams to develop individualized care plans that address patient needs effectively.
- Educated patients and families on health management, fostering understanding of conditions and treatment options.
- Streamlined documentation processes, improving accuracy and efficiency within electronic health record systems.
- Evaluated patient responses to interventions, adjusting care plans proactively to address evolving needs effectively.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Improved patient satisfaction scores by consistently providing compassionate, empathetic, and culturally sensitive care.
RN
Consulate Healthcare
03.2013 - 05.2017
- Administered medications and monitored patient responses to ensure optimal health outcomes.
- Trained nursing staff on best practices for patient care and safety protocols.
- Conducted comprehensive assessments to evaluate patients' physical and emotional needs.
- Implemented infection control measures to enhance patient safety and reduce hospital-acquired infections.
- Led quality improvement initiatives that enhanced service delivery and resident satisfaction.
- Managed complex medical conditions such as dementia, diabetes, Parkinson''s disease, and cardiovascular disorders among elderly residents within the facility.
- Reduced hospital readmissions through close monitoring of patients and timely intervention in case of complications.
Education
Associate of Science - Nursing
Keiser University
Lakeland06-2010
Skills
- Community resources
- Client advocacy
- Care coordination
- Care planning
- Utilization review
- Cross-cultural sensitivity
- Technology-savvy
- Insurance collaboration
- Resource coordination
- Needs assessment
- Outreach programs
- Eldercare
- Case assessment
- Care advocacy
- Disease management
- Chest tube management
- Basic life support
- Telemetry monitoring
- End-of-life care
- Cardiac monitoring
- Tracheostomy care
- Oxygen therapy
- Blood transfusion
- Advanced cardiac life support
- Certified in CPR/AED
- Blood draw and sample collection
- Physical assessment
Certification
AHA CPR Instructor 2016-present
CPR/BLS
Timeline
RN
Granny's In Home Care
01.2020 - 08.2025
SR Case Manager, Utilization Review RN
Sunshine Health
01.2019 - Current
RN
Chapters Healthcare
01.2015 - 02.2021
RN
Consulate Healthcare
03.2013 - 05.2017
Associate of Science - Nursing
Keiser University