Necole Stephen
Lynnfield,Ma
Summary
Highly motivated, Massachusetts Certified Pharmacy Technician
(MPHT) with retail experience
Knowledgeable in preparing and interpreting pharmaceutical calculations, processing intakes, and accurately completing prescriptions
Commitment to providing exemplary patient care and ensuring a positive customer experience
Completed a 5-week clinical internship in a retail pharmacy working in a fast-paced environment with a team of 10.
Overview
24
24
years of professional experience
Work History
Pharmacy Coordinator/Analysis REMOTE
ALLCARE PLUS PHARMACY
01.2021 - Current
- Developed and implemented initiatives to maintain pharmacy's continual readiness.
- Acted as liaison among staff, physicians and volunteers in service matters.
- Coordinated activities and schedules of Pharmacy coordinator/analysis to maximum efficiency and outcomes.
- Assisted patients with dispensing, counseling and advising.
- Monitored pharmaceutical stock to determine inventory level, anticipating required medications and supplies as well as placing and expediting orders.
- Analyzed and summarized data to support and develop efficient workflow operations.
- Adhered to pharmacy laws and code of ethics.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Properly filled and dispensed average of 100 prescriptions per day.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Performed technical processes required to dispense medications to patients.
Nanny
08.2004 - Current
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted children in dressing appropriately for day's activities.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Involved children in caring for household pets and chores.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Coordinated field trips to local parks, fire stations and zoos.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Identified warning signs of emotional and developmental problems in children.
- Met children at bus stop to walk home and assist with crossing street.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Stayed current on toy and child-related recalls and safety warnings.
Pharmacy Technician Leader
CVS Pharmacy
05.2016 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Set up and modified patient profiles in QS! to include current information such as medications and insurance details.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
Pharmacy Technician Extern
CVS Pharmacy
03.2015 - 05.2015
- Completed 150-hour externship at retail pharmacy setting under the supervision of Board-certified Pharmacist
- Accurately Prepared prescriptions and drug calculations for processing
- Performed inventory control and record keeping in the packaging of drugs
- Greeting customers and processed orders using the health Vault database
- Maintained high level of confidentially, ensuring a safe and positive experience for customers
Education
BA Psychology -
Southern New Hampshire University
2021
No Degree - Pharmacy Techncian
Bunker Hill Community College
Charlestown, MA05.2015
Pharmacy Technician Certificate Program Pharmacy Practice for Pharmacy Technicians I, II, III Pharmaceutical Calculations Practicum and - undefined
Bunker Hill Community College
2015
Skills
- Prescription Review and Dosage
- Drug Ordering and Storage
- Mathematics and Statistics
- Inventory Supplies
- Controlled Substance Management
- Side Effect and Usage Education
- Monitoring and Modifying Medications
- Hiring and Onboarding
- Prescribing Trend Analysis
- Pharmaceutical Supply Ordering
- Patient Care
- Identifying Medication Reactions
- Medication Assessments
- Specialized Pharmacy Services
- Meeting Preparation
- Professional Relationships
- Health Insurance Plan Knowledge
- Addressing Customer Inquiries
- Automated Prescription Fulfillment
- Drug Efficacy
- Direct Order Entry
- Pharmacy Policies and Procedures
- Process Improvement Strategies
- Process Improvement Initiatives
- FDA Drug Safety Guidelines
- Insurance Claim Processing Software
- Profit and Loss Control
- Drug Inventory Control
- Confidential Records Management
Timeline
Pharmacy Coordinator/Analysis REMOTE
ALLCARE PLUS PHARMACY
01.2021 - Current
Pharmacy Technician Leader
CVS Pharmacy
05.2016 - 01.2020
Pharmacy Technician Extern
CVS Pharmacy
03.2015 - 05.2015
Nanny
08.2004 - Current
BA Psychology -
Southern New Hampshire University
No Degree - Pharmacy Techncian
Bunker Hill Community College
Pharmacy Technician Certificate Program Pharmacy Practice for Pharmacy Technicians I, II, III Pharmaceutical Calculations Practicum and - undefined
Bunker Hill Community College
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