Neda De Surmont
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Program Manager (Remote)
JMAC Partners
Vero Beach, FL
11.2024 - 02.2026
- Led regular team meetings to review progress and resolve program execution issues, fostering accountability and collaboration.
- Coordinated communication with external partners to align strategies and objectives, enhancing partnership effectiveness.
- Managed relationships with external clients and business partners for enhanced collaboration.
- Authored reports for senior management, emphasizing key milestones achieved during program lifecycle to inform strategic decisions.
- Analyzed complex data sets and reports to drive informed decisions.
- Implemented tailored plans addressing individual needs of stakeholders.
- Monitored performance metrics, ensuring timely task completion.
Surgery Coordinator
Memorial Plastic Surgery
Houston, TX
01.2023 - 04.2024
- Coordinated patient scheduling for surgical procedures and consultations across multiple surgeons.
- Reviewed patient records to verify completeness of all necessary documentation.
- Managed communication between patients, medical staff, and insurance companies to ensure clarity.
- Facilitated patient education on surgical processes and recovery expectations.
- Assisted surgeons with pre-operative preparations and provided post-operative care instructions.
- Informed patients about payment policies, collected insurance information, and verified benefits.
- Transmitted history and physical forms along with other patient information to the surgery facility.
Patient Care Counselor
Mann Eye Institute and Laser Center
Houston, TX
05.2019 - 01.2022
- Counseled patients on treatment options and available support services.
- Educated patients on pre- and post-operative care instructions.
- Coordinated patient appointments and follow-up consultations efficiently.
- Collaborated with medical staff to ensure comprehensive patient care delivery.
- Worked with clinical and administrative teams to address patient needs effectively.
- Explained policies, procedures, and services to patients clearly.
- Managed patient records securely using electronic health record systems.
Manager and Patient Coordinator
Plastic Surgery Office and Surgery Center
Sugar Land, TX
09.2015 - 11.2018
- Managed daily operations for plastic surgery office and surgery center.
- Coordinated patient care schedules, ensuring timely appointments and efficient workflow.
- Supervised staff training to uphold high service standards and enhance performance.
- Implemented office procedures that improved workflow efficiency significantly.
- Oversaw inventory management for medical supplies and equipment, ensuring availability.
- Facilitated communication among patients, surgeons, and administrative staff to enhance collaboration.
- Developed educational materials on surgical procedures and recovery for patient guidance.
- Enforced customer service standards while resolving issues to maintain quality.
Medical Spa Manager
Medical Spa
Houston, TX
04.2012 - 02.2015
- Managed daily operations within a high-traffic medical spa environment.
- Supervised staff training to ensure compliance with industry standards.
- Oversaw inventory management and supply ordering processes to maintain adequate stock levels.
- Coordinated marketing strategies to enhance visibility of spa services and special offers.
- Facilitated communication between clients and medical professionals regarding treatment plans.
- Developed targeted marketing strategies that attracted new clients and boosted revenue.
- Monitored inventory levels of essential supplies, ensuring availability for treatments.
- Managed financial operations, ensuring accurate budgeting and timely payroll processes.
Education
Associate of Arts - Business Technology
Houston City College
Esthetics
Legacy Beauty School
Skills
- Program management
- Microsoft Office applications
- Remote team leadership
- Negotiation skills
- Healthcare coordination
- Client relationship management
- Effective communication
- Problem solving
Timeline
Program Manager (Remote)
JMAC Partners
11.2024 - 02.2026
Surgery Coordinator
Memorial Plastic Surgery
01.2023 - 04.2024
Patient Care Counselor
Mann Eye Institute and Laser Center
05.2019 - 01.2022
Manager and Patient Coordinator
Plastic Surgery Office and Surgery Center
09.2015 - 11.2018
Medical Spa Manager
Medical Spa
04.2012 - 02.2015
Associate of Arts - Business Technology
Houston City College
Esthetics
Legacy Beauty School