Neda Nobari
Coral Springs,FL
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Director of Sales & Operations
ODs United
Boca Raton
11.2023 - 03.2026
- Led daily sales and operational functions while managing a team of sales associates.
- Created and designed promotional email templates in Klaviyo to support marketing campaigns and customer outreach.
- Collaborated with marketing and operations teams to support revenue initiatives.
- Conducted inventory audits and improved forecasting to reduce excess stock.
- Maintained strong supplier partnerships and client relationships.
Client Relations Manager
ODs United
Boca Raton
07.2020 - 11.2023
- Managed 50+ weekly online orders, including processing, packaging, and shipment coordination.
- Maintained Excel spreadsheets tracking thousands of SKUs and inventory levels.
- Onboarded new client accounts and maintained ongoing communication.
6th & 8th Grade English Teacher
Renaissance Charter School
West Palm Beach
08.2019 - 11.2019
- Collaborated with faculty and parents to support learning.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment to enhance student learning and engagement.
- Analyzed student performance data to inform instructional decisions and improve outcomes.
Training Coordinator
Florida Fine Cars
Miami
02.2019 - 08.2019
- Developed and implemented training programs for diverse employee roles.
- Collaborated with department heads to identify skill gaps and training needs.
Front Desk Receptionist / Operator
Lexus of Palm Beach
West Palm Beach
08.2017 - 12.2017
- Supported sales teams with administrative coordination.
- Maintained an organized front desk area, ensuring professional appearance and accessibility of materials.
- Assisted in resolving customer complaints, demonstrating strong problem-solving skills and commitment to service excellence.
- Greeted guests at the front desk.
- Managed multi-line phone system, efficiently directing calls and inquiries to appropriate departments.
Front Desk Receptionist
The Spa 360
Boynton Beach
05.2016 - 06.2017
- Coordinated appointments using scheduling software to optimize staff availability and client satisfaction.
- Trained new reception staff on operational procedures and customer service standards to ensure consistency.
- Collaborated with management on promotional initiatives, contributing to increased client engagement and retention strategies.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest experience.
Front Desk Receptionist
Labyrinth Audiology
Boca Raton
11.2015 - 02.2016
- Managed patient records.
- Scheduled, coordinated, and confirmed appointments and meetings.
Education
Doctor of Business Administration (D.B.A.) - Business Management
St. Thomas University
Miami Gardens, FL03.2027
Hospitality & Tourism Management Certificate -
Florida Atlantic University
Boca Raton, FL01.2020
Master of Science - Intercultural & International Education
Florida International University
Miami, FL01.2019
Bachelor of Business Administration - Leadership & Applied Management
Florida Atlantic University
Boca Raton, FL05.2017
Skills
- Customer Service & Client Experience
- Front Desk Operations & Client Check-In/Out
- Operations & Inventory Coordination
- Team Support, Training & Collaboration
- Order Processing & Fulfillment
- Administrative & Office Management
- Data Tracking & Excel Reporting
- Time management
- Attention to detail
- Microsoft Word, Excel & PowerPoint
- Shopify, Klaviyo & Social Media
- Bilingual: English & Farsi
Timeline
Director of Sales & Operations
ODs United
11.2023 - 03.2026
Client Relations Manager
ODs United
07.2020 - 11.2023
6th & 8th Grade English Teacher
Renaissance Charter School
08.2019 - 11.2019
Training Coordinator
Florida Fine Cars
02.2019 - 08.2019
Front Desk Receptionist / Operator
Lexus of Palm Beach
08.2017 - 12.2017
Front Desk Receptionist
The Spa 360
05.2016 - 06.2017
Front Desk Receptionist
Labyrinth Audiology
11.2015 - 02.2016
Doctor of Business Administration (D.B.A.) - Business Management
St. Thomas University
Hospitality & Tourism Management Certificate -
Florida Atlantic University
Master of Science - Intercultural & International Education
Florida International University
Bachelor of Business Administration - Leadership & Applied Management
Florida Atlantic University