Summary
Overview
Work History
Education
Skills
Timeline
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Nedim Delahmet

Sales Team Leader
Des Moines,United States

Summary

Encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Sales Team Lead

Mercer
Urbandale , IA
06.2021 - Current
  • Monitored sales team performance and provided constructive feedback.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Support agent IT issues and Quote issues daily
  • Resolved customer/agent escalations
  • Subject matter expert in carrier systems/insurance knowledge.
  • Interviewing candidates for sales role.
  • Conducted 1-1s with Sr. Manager and Solo 1-1s.
  • Track all policies for customer back outs.

Insurance Sales Agnet II

Mercer
Urbandale , IA
02.2020 - 06.2021
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Quoted and calculated premium rates for policies, using choice auto quote generator.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove team revenue totals by bringing in top sales numbers.
  • Quality call reviews above 90+% all of 2020-2021

HR Payroll Specialist

Paychex Inc
West Des Moines, IA
05.2019 - 12.2019
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Led payroll production for multistate organization.
  • Managed payroll for multiple organizations totaling of 2,500 employees.

Risk Manager

State Farm
Des Moines , IA
12.2017 - 02.2019
  • Increased sales and customer satisfaction through personalized servicing.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Surpassed team goals by 10% partnering with colleagues to implement best practices and protocols.

National Sales Agent

Nationwide
Des Moines , IA
04.2015 - 04.2017
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concern
  • Produced $40,000/mo. in net premium with goal of $25,000/mo. net premium.
  • Utilized SMART goal setting each month to achieve measurable goals.
  • Top 10% of sales agents nationwide 2016-2017 based on net premium sold

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
05.2010 - 05.2014

Skills

    Consultative sales techniques

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Timeline

Sales Team Lead

Mercer
06.2021 - Current

Insurance Sales Agnet II

Mercer
02.2020 - 06.2021

HR Payroll Specialist

Paychex Inc
05.2019 - 12.2019

Risk Manager

State Farm
12.2017 - 02.2019

National Sales Agent

Nationwide
04.2015 - 04.2017

Bachelor of Science - Psychology

University of Phoenix
05.2010 - 05.2014

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Nedim DelahmetSales Team Leader