Nedim Delahmet
Sales Team Leader
Des Moines,United States
Summary
Encouraging team leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sales Team Lead
Mercer
Urbandale , IA
06.2021 - Current
- Monitored sales team performance and provided constructive feedback.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Support agent IT issues and Quote issues daily
- Resolved customer/agent escalations
- Subject matter expert in carrier systems/insurance knowledge.
- Interviewing candidates for sales role.
- Conducted 1-1s with Sr. Manager and Solo 1-1s.
- Track all policies for customer back outs.
Insurance Sales Agnet II
Mercer
Urbandale , IA
02.2020 - 06.2021
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Quoted and calculated premium rates for policies, using choice auto quote generator.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove team revenue totals by bringing in top sales numbers.
- Quality call reviews above 90+% all of 2020-2021
HR Payroll Specialist
Paychex Inc
West Des Moines, IA
05.2019 - 12.2019
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Led payroll production for multistate organization.
- Managed payroll for multiple organizations totaling of 2,500 employees.
Risk Manager
State Farm
Des Moines , IA
12.2017 - 02.2019
- Increased sales and customer satisfaction through personalized servicing.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by 10% partnering with colleagues to implement best practices and protocols.
National Sales Agent
Nationwide
Des Moines , IA
04.2015 - 04.2017
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concern
- Produced $40,000/mo. in net premium with goal of $25,000/mo. net premium.
- Utilized SMART goal setting each month to achieve measurable goals.
- Top 10% of sales agents nationwide 2016-2017 based on net premium sold
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ 05.2010 - 05.2014
Skills
Consultative sales techniques
Sales strategy
Employee training
Sales pitching
Meeting sales goals
Negotiation
Employee relations and conflict resolution
Property insurance
Auto insurance
Life insurance
Health insurance
Operations management
Timeline
Sales Team Lead
Mercer
06.2021 - Current
Insurance Sales Agnet II
Mercer
02.2020 - 06.2021
HR Payroll Specialist
Paychex Inc
05.2019 - 12.2019
Risk Manager
State Farm
12.2017 - 02.2019
National Sales Agent
Nationwide
04.2015 - 04.2017
Bachelor of Science - Psychology
University of Phoenix
05.2010 - 05.2014