Nedim Hrustic
Jacksonville
Summary
Manages high-volume loans in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
14
14
years of professional experience
Work History
Sr. Loan Processor
Carrington Mortgage Services
Jacksonville Fl
10.2024 - 05.2025
- Receives and review loans submissions, monitors incoming documents, and verifies data collected by Loan Officers or agents.
- Obtains necessary information (i.e., loan applications, credit documents, appraisals, etc.) to process and complete mortgage loan files.
- Organizes and inputs loan information received into the company’s Loan Origination System (LOS).
- Maintains open files, orders appraisals, sends verifications, and acquires documentation related to Borrower and property.
- Ensures the quality and compliance of work with Company policies, procedures, and investor guidelines.
- Ensures that all loans are processed to meet Company and Investor guidelines
- Communicates with Escrow Officer/Settlement Agent, Title Officer, Realtor, Closing Agent, and Appraisal Management Company, and other external parties as required to resolve outstanding issues.
- Communicates with Sales Management, Loan Officers, Operations Manager, Disclosure Department, Underwriting Department, Docs/Funding Department, and other internal staff as required to resolve outstanding issues.
- Informs loan officer, agent, and/or borrower about discrepancies in title, appraisals, credit, employment, income and other file related items and status of the loan.
- Reviews and evaluates credit information on mortgage loan documents to determine acceptability for loan programs.
- Pulls or verifies credit reports and flood certificates as needed.
- Submits completed file to Underwriting Department for approval.
Government Program Manager
Selene Finance LP
Jacksonville, FL
11.2016 - 10.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Contributed to the achievement of department goals through consistent high-quality work.
Relationship Manager, SPOC Processor
Everbank
Jacksonville, FL
03.2012 - 11.2016
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Loan Counselor
Everbank
Jacksonville, FL
11.2011 - 03.2012
- Accurately documented, researched and resolved customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls, finding satisfactory resolutions for all parties.
Education
BA - BUSINESS MANAGEMENT
JACKSONVILLE UNIVERSITY
Jacksonville, FLSkills
- Pipeline Management
- Proficient in Excel, MSP, Fiserv
- Document Review
- Appraisal review
- Customer Communication
- Customer Service
Timeline
Sr. Loan Processor
Carrington Mortgage Services
10.2024 - 05.2025
Government Program Manager
Selene Finance LP
11.2016 - 10.2024
Relationship Manager, SPOC Processor
Everbank
03.2012 - 11.2016
Loan Counselor
Everbank
11.2011 - 03.2012
BA - BUSINESS MANAGEMENT
JACKSONVILLE UNIVERSITY